Holiday Inn Cincinnati-Riverfront by IHG

Location

Bed was uncomfortable and blinds are not designed to close all the way

Chris at the service desk genuinely cared

The hotel room looked like it was from 1976… old phone yellowed, cracks in the wall, lights out on the hallways, cracks in the lights, flooding showers, ac/heat broken, broken dresser drawers.

Breakfast was less than average.

No phone in the room! We could only enter through the front door. Rear door could not be entered using the room key! Strange odor noticed in the lobby. High cost for poor quality!

the Lobby was nicely remodeled and the location was great in terms of being close to Paycor Stadium.

We were woken up by staff at 2am with pounding on our door, just to "confirm" our last name on the reservation. The rooms were old, dirty, and out of bathroom products. Our room was not even cleaned or touched for the couple nights we stayed there and made sure our Do Not Disturb sign was NOT visible. Would never stay here again.

This hotel delivers much more than you usually expect at a Holiday Inn. The room with a view of the Ohio river was small, but comfortable and quite up-to-date . Breakfast was also better than average, but the most noticeable thing was the hospitality of the staff. BETH and Carla at the front desk were particularly welcoming and helpful. The pool was very comfortable and clean with generous hours.

The location was close to our event.

Due the quality of the hotel we decided not to eat breakfast at the hotel. There was no available staff housekeeping wasn’t available at the appropriate times Sunday we were woke up 3 hours prior to check out which disrupted our rest. There wasn’t any soap toilet paper and enough clean towels and wash cloths. Also bathroom sink wash clogged and the overall cleanness wasn’t acceptable. If we would have seen the rooms in advance we wouldn’t have booked at this hotel. The pictures of the lobby look amazing which is kinda like theft by deception. We will never stay at this hotel again.