Holiday Inn Cleveland - South Independence by IHG

The location was great, easy on and off the freeway, 20 minutes from downtown where everything was located. Lots of restaurants on this street. There is a restaurant inside of the Holiday Inn called Michael Grill, They served breakfast buffet, if you book breakfast make sure the receptionist give you a breakfast coupon, for the days of your stay, I didn't know this and I got charged on my first day, the second day the hostess at the restaurant told me. So I went to the desk and told them and I got the coupons, Also the hostess went over and beyond and talk to the receptionist to help clear my fee. The staff is very helpful. There is a bar and music and food at the facility, This place is very clean. My room had a small fridge, a microwave, and a keurig cofee maker, room comes with coffee pods, sugar and creamer packages, and the housekeeper will refill if you ask them to.

On the weekday breakfast should be served longer than 10AM, I don't have any complaints, and I stayed 4 days

At check in staff was indifferent towards me and other customers. Obviously not excited about being there.

The room was good but the beds were so uncomfortable

The room was clean and had plenty of towels. The staff was a joy especially Shelle. She had so much personality and made the stay 10x better

I was really looking forward to staying in this hotel since Holiday Inns are usually nice. As soon as we arrived in our room, we noticed a large water damage spot on the ceiling that looked moldy :( along with dirty/stained carpet, grease & grime on the walls, and the a/c unit was caked in dirt. Thankfully the front desk was kind and moved us to another room. This room was slightly better, but still overall dirty. Stained carpet, dusty a/c unit, and handprints on the headboard! Yuck… thankfully the bed was clean. Friday night was quiet, Saturday night I was woken up several times by drunk neighbors (finally stopped hearing them at 3:30am). I just can’t believe I paid $444 for 2 nights for a place like this. :( I don’t ever complain, I don’t ever leave negative reviews, but please my friends do yourself a favor and don’t stay at this hotel.

Checking in and out was easy enough, but the room wasn't worth the price. Cleanliness was lacking in the room itself and in the entrance area. Walls had marks all over them, crumbling in some spots, and there were stain-coveree towels in our room. We requested new towels but were never given any. The breakfast buffet decent (okay food, great service).

Very clean polite staff

I think a little boy was having his birthday party at the facility and when I took my kids down to the pool they were very loud and ruff playing with each other (even after the kids mother told them to settle down) but it made my kids nervous and they didn’t want to play in the pool

Nice facility. Clean but dated.