Delta Hotels by Marriott Little Rock West

Everything was great, justed needed free breakfast. Will definitely return

Everything was close.

The bed was comfortable

When I first got to the hotel, staff was on her personal cell phone talking to someone. I was charged $26 more than what I was quoted on booking.com instead of paying $119.60 I was charged $145.60. When we got to the room door there was a moldy smell from the carpet and puddles of water in front of the room door with a utility fan. The internet did not work the first 45 minutes we were there. Before checkout a housekeeping staff member opened my room door. If we didn't have the extra lock on the door she would have pushed the door all the way open.

It was cute but mole in the stairwell which you can smell in the building and hot

The smell of mole and stairwell, one elevator being broken, the other one being hot and the building being hot

N ice facility overall

Breakfast

Location of property is great! The server for breakfast has great hospitality.

The manager is rude and lacks customer service. The property doesn’t seem to be up to Marriott standards. The bar is not opened. They only serve breakfast. Also, the light on my tv would not go off. I was told they would come check, which they never did! There was also rust in the bath tub! They also had an event aka pool party that was a bit loud so I didn’t get to enjoy the pool! Would not recommend to any Marriott member I will not be back for the price I paid!

When we got up to our room I set the temperature to 65 and left. When I got back later that evening the temperature didn’t move from 70. After turning it off and on, the room got hotter not cooler. So after calling the main desk they sent someone up at 12am to fix the room because it just kept getting hotter The man came in and said “oh yeah it’s broken” Proceeds to try to fix it for 30 minutes. After saying he fixed it and left, the room did cool down a little but was still warm. The breaking point that was so disgusting, is finding ROACHES in the hotel room. We immediately left and made this aware to the front desk person. He said that a manager would call me ( 5 days later ) there has been no call… no message…. No email…. I told him I have picture proof if he needed it, he said “oh no I believe you” and reassured me again that someone would contact me…..