Delta Hotels by Marriott Little Rock West

They need better AC

The room we checked into wasn't cleaned and I took the manager upstairs to see the room. She changed us to a new room but i waa charged a room change fee that was later removed. The gym was 80 degrees even though it was ser to 62. The very worst part was the pool. It was dirty,full of hair and had a slime on the surface. It smelled horrific.

The ac was out itwas hot as fire

The trip started out great but I had to get moved out of one room. The air-conditioning ended up going out had to move to a whole Nother hotel so I have nothing positive to say about this experience.

The first night they had to change the room because the young man said he would send maintenance up because the TV wasn’t acting right so when I went downstairs, he had another set of keys for me to change rooms. The next night went out with the family came back in the room was 90°. It wouldn’t have been too bad had them had. They had told me, but nobody told me anything and I walked right past the front desk so when I called to ask for some FaceTime because they didn’t leave any, he said that he would bring them up or when he brought them up I asked about the air conditioner and that’s when he told me the air was off. The room was 85° by me not being from Little Rock Arkansas. I didn’t have nowhere to go in the middle of the night so it’s 6 o’clock I end up going to my car to sleep at 10 o’clock. I went in and asked about There and they said it should be all shortly. Finally they said I could go to another hotel. They would give me my money back so now not only am I don’t have nowhere to sleep to find a hotel in Little Rock where I feel safe and secure. There are so many things that could have been done better. They should have paid for my other Hotel, even though they gave me the money back because that was there Mistake not mad and I know they didn’t break the air-conditioning but they could’ve made me feel welcome like I saw them do other people, but that’s a whole Nother story but at the end of the day I would never book Delta Marriott again or booking.com

Would five 5 stars, but the hotel needs much improvements! Staff was very kind and accommodating! Rooms were very clean and modernized. Unfortunately when we checked in their air-conditioning system was out and they were trying their best to fix it. Stairwell was extremely moldy and had really bad mildew. Definitely a health issue! Hotel is nice overall, but needs serious maintenance issues fixed!

Checking in can sometimes be a hassle, but Navdia made the process smooth and stress-free. She greeted me warmly and handled everything with such efficiency that I was able to settle in right away. Her kindness and professionalism stood out, and she made a great first impression for the entire hotel. Big thanks to Navdia for making my arrival feel so welcoming!

Nice clean hotel