Holiday Inn Express Walnut Creek by IHG

Nice hotel very friendly and comfortable. Good breakfast

Staff at desk, parking, near laundry room

No potatoes during breakfast. And more noise from highway than previous years.

Offered free breakfast

Location was not walking distance to downtown; Paid parking (handicap should be free). Parking in the back was too tight and lacked handicap spaces.

The staff was very friendly and took care of an error promptly. Our original room was unavailable for some reason so they upgraded us and also allowed an early check in. Our room was clean and we liked the blackout blinds.

The TV didn’t work very well. We only got a few channels. There were people making racket at the pool after 9pm. I honestly feel that the pool area should close sometime around 7-8 pm to insure guests aren’t disturbed while trying to sleep. The breakfast was just ok, but it was nice that they offered sugar free syrup.

Very clean Good breakfast

Very long walk from the front desk to our room

Room was clean and decent sized. Staff after long deliberation did manage to meet my request.

Staff tried to charge me for service dog until I informed them that’s against the law. They continued to push a pet liability form that also had illegal by laws on it for a service dog. I think they believed because they wrote “service dog” in pen at the top of the page it would somehow make me feel better about it. Our room keys continued to disable themselves multiple times in our 2 day stay. We aren’t the only customer with the same problem. Lastly they admitted their WiFi was so poor, 80% of the TV’s functions were irrelevant. In fact the channels wouldn’t even pop up on the menu. Lastly I find the 15 dollar a day parking fee to be ridiculous