Holiday Inn Express Walnut Creek by IHG

Absolutely nothing

The staff was very rude. The tv in my room was broken. I had a horrible experience

Neighbors were rather noisy quite late into the night

Nice location

Old property, TV didn’t work. No maintenance, staff useless. WiFi didn’t work. Elevators worked a little. Should be condemned

Everything could be better

Checking in was a disaster. The parking is so confusing with no signs. After 20 minutes I found a place to park and went to check in. The elevators work horribly. You have to hold in the button the whole time or it doesn’t move. After a long check in ( and I was the only one checking in at the time) I was told I need to go back downstairs and put a parking permit on the dash board. I finally got to my room and it is horrible. The 1960’s want their room back. The walls in the shower are dirty, it has a small bathtub. Hasn’t be updated on 30 years. The TV doesn’t work. When I called the front desk I was told there is no maintenance and if I want a working TV I need to go back downstairs and go to another room. Then she hung up on me. After traveling cross country with a few delays, that was the last thing I wanted to do, especially after I had already settled in to the room. Totally rundown with nasty people

The hotel was easy to access & seemed to be recently renovated with updated furnishings. The front desk staff at check-in was less than enthusiastic, but efficient at her job. Breakfast was good--a nice little spread! We were only there for 1 night, so the room served its purpose just fine. Large room with a lot of empty space, which was kind of odd, but likely a result of the recent renovations.

$15 for parking in an unsecured parking lot seemed unnecessary. I also didn't like that the elevator from the parking basement did not require a key card to access, so anybody could have come up into the hotel.