Holiday Inn Philadelphia-Cherry Hill by IHG

Location!

That everything closes at 10!

The location s very convenient. The hotel is generally quiet at night and the staff is friendly and responsive.

The restaurant has changed management and the breakfast is not as good as we have previously had with prior stays. The breakfast buffet did not include all the normal offerings. The eggs in the chafing dish were cold. No waffles or oatmeal and the coffee was not available for self serve.

That I wasn't able to control the lights of the room for my bed terrible not being able to turn off the light from your bed.

Close to what we needed

Red blood like substance on floor in room 329

That the ice machine didn’t work and my door keep getting stuck

All the amenities, staff & was clean

No smoking in all rooms& no jacuzzi’s

It was the most horrible hotel stay I have ever had. It started at the check in, we arrived at the hotel early at noon as I indicated on the reservation that i would arrive. Well the man at the front desk would not even take my name or reservation and told me check in time if 3pm to only come back then! What you cant even look or check me in until my room is ready? Well that was part 1. They said there are no rooms because they were full and need to clean. Well they did not clean our room because when we got in. We saw bugs. And in both beds there was makeup stains, black stains, hair clumps under the sheets. We could not get a refund on booking.com so had to stay. I dont have enough words but then the pool, there was no clean towels and 15 kids unattended splashing and fighting in the pool. I reported it to the front desk but they did nothing but look and leave. Needless to say we could not sleep and it was horrible. I told the front desk about the room condition and pool and they did nothing. Will never stay here again, we were so grossed out and felt so unsafe and we did not want to stay and just drive home.