Wilkes-Barre Inn & Suites

%8o

No food service

The room that was given was still occupied. The 2nd room was dirty, holes in the wall picture on wall had broken glass frame, bllod drops on floor. Bathroom, nasty, tub was nasty grimy looki g. I showered in flip flops but still was disgusted.

Absolutely disgusting. Smelled horrible. Breakfast is only for two hours (6-8) and wasn’t good. And to top it all off cops, ems, and fire trucks were at the hotel at 130 am.

Overall, great place for the price

Na

Na

I had a very disappointing experience at this hotel on August 16, 2025. The person at the front desk during the daytime check-in shift was extremely rude, unfriendly, and disrespectful — it really felt like he was taking out a bad day on the guests. I don’t know his name, and I’m not sure if he is the same person who also works the night shift, but the one attending today during the day was terrible. I had even called before arriving and he answered the phone with a very bad attitude, then hung up on me while I was still talking. We specifically requested a non-smoking room, but when we entered the room it smelled strongly of cigarettes, so clearly it was not being respected as non-smoking. On top of that, the room and facilities were not clean — we found hair from previous guests and the place overall felt poorly maintained. I understand this hotel is on the cheaper side, but regardless of price, guests deserve basic cleanliness and respectful treatment. Sadly, this was not the case here, and I cannot recommend staying at this property.

I had a very disappointing experience at this hotel on August 16, 2025. The person at the front desk during the daytime check-in shift was extremely rude, unfriendly, and disrespectful — it really felt like he was taking out a bad day on the guests. I don’t know his name, and I’m not sure if he is the same person who also works the night shift, but the one attending today during the day was terrible. I had even called before arriving and he answered the phone with a very bad attitude, then hung up on me while I was still talking. We specifically requested a non-smoking room, but when we entered the room it smelled strongly of cigarettes, so clearly it was not being respected as non-smoking. On top of that, the room and facilities were not clean — we found hair from previous guests and the place overall felt poorly maintained. I understand this hotel is on the cheaper side, but regardless of price, guests deserve basic cleanliness and respectful treatment. Sadly, this was not the case here, and I cannot recommend staying at this property.

Very dirty rooms and common places! Disgusting rooms! Stains on mattresses, room smelled like smoke and other smelly fragrance! I don’t understand how this place can be up and running!! There are drug attics in the parking lot and call girls looking for sex!!!! Unbelievable!!!!

We had a good time staying at the Fairfield Inn. Pros include (1) spacious room and bathroom, (2) easy check-in, (3) good breakfast, (4) friendly staff and (5) strong value. We were upgraded to a suite, unprompted! Cons include (1) bed was not super comfortable (neither of us slept super well), (2) I got the sense that the room had an slight smell (i.e., kind of damp; would caveat that my spouse disagreed), and (3) our room had a view to a literal white wall 7 feet away. Overall great value, but not as good as some of the other hotels in the area.