Sheraton Grand Nashville Downtown

The Sheraton hotel is in an excellent location, just 5 mins walk from the main Broadway area and as we had hoped to be just far enough away from the noise & hustle of Broadway but not too far away. This area of the city is really nicely developed with a number of shops and restaurants just a couple of mins away. The government buildings opposite had major construction work ongoing during our stay but this could not be heard within the hotel or our room. The hotel itself is modern and well styled including a nice large lobby area with seating to relax or work, cool glass fronted elevators and the bar to grab a coffee, sweet treats or something stronger! There is also a shop shop in the lobby area to great some essentials for the room or gifts. The sky lounge is having great views across the city while you get to enjoy a cocktail! The room itself was very comfortable with additional fridge for personal use, an iron, nice large seating area but unfortunately no kettle. I would also like to highlight that the staff throughout the hotel were fantastic, all very helpful and friendly. I definitely recommend the hotel as a great place to stay in downtown Nashville!

No kettle in the room for making own tea/coffee.

Clean and staff was friendly

Nothing. Property was perfect.

This hotel offers decent sized, clean accommodation which has recently been refurbished. I cannot fault the hard product offering in any form. It is disappointing that the soft product did not meet the same high standards. The staff member who processed the check in was perhaps the rudest and most dismissive person I have ever encountered in hospitality. She was intentionally rude in the way she spoke and offered no assistance beyond processing payment and supplying room keys. Whilst I understand the need for destination fees in certain areas, the supplied benefits associated with the fee should be transparent and informed during check in. I had to repeatedly ask to receive information about the benefits that were included. Unless the hotel can make serious improvements in staff morale and training, I would not recommend this hotel on the basis of feeling unwelcome.

The hotel is great, very clean, great location. Front desk staff was super helpful and friendly. Go see Allie at the bar! She is FANTASTIC!! She makes an AMAZING Paloma! I also highly recommend the breakfast sandwich!!!

Location, was close enough to all the activities but far enough so the noise did not follow us

It was all good, nothing to complain about

Very nice rooms and amenities! The Library was perfect for a quick breakfast. ASK FOR ALLIE!!! She spreads joy, positivity, and delicious drinks.

Such a great place to stay, Allie B was awesome & made our stay so much fun!

Upon arrival we were greeted by the manager of the hotel who informed us that we were moved to an overflow property down the street, and our room had been canceled because the hotel had overbooked by 30 rooms. We did not receive a phone call, text or email informing us of this change prior to arrival. We had grand ole opry tickets for that evening and after traveling all day needed to shower and get ready in time to leave. The staff said the property was comparable because it was a boutique hotel property but in my view it was not. The rooms were very cramped for 3 people, nowhere to sit but the bed, no table for eating etc. I would confirm your stay at this property prior to arrival if you plan to stay. The message by the staff was very cold in such a way that well you have no choice or you have no hotel. We expected more out of a sheraton property.

Clean and well appointed. The staff were fantastic, especially the valet staff.