Courtyard by Marriott Philadelphia City Avenue

Was staying in philly for a birthday party booked this marriott because it was the closest to the venue in ardmore. So glad we did! Not only is this place beautiful well maintained clean. The staff was amazing. Check in was at 4 and it was a wait about 30 minutes. Between the line and the room wasn't completely ready. The staff was extremely apologetic polite kind gave me a complimentary water and chips while we waited for the room. The process was easy. The place was packed from basketball leagues and the Penn relays. All the while Michelle the FO manager was efficient, calm kind kept everything moving along without making you feel like cattle being herded. The room was spacious clean. Hot water hot like I like it and the shower pressure good too. The staff was very attentive. Its conveniently located near food places and a target. Lovely fireplace seating outside and nice warm pool. 10/10. Definitely will stay here again. Thanks Michelle for the awesome customer service guest relations.

Large hotel with a professional appearance. Facilities are sufficient but not extraordinary. Rooms are good and clean. Staff is friendly and cooperative. Location is good when you are on a road trip or for a short stay. There is a lot of traffic around the hotel, but the room is quiet. Breakfast is great and provides a lot of variation. Environment of the hotel feels safe, parking is easily accessible.

The hotel is too expensive compared to the facilities they offer. They also charge you for USD 18 (including taxes) to park your car. In addition to this they require a USD 50 deposit/reservation on you credit card, which takes them a few business days to get cancelled.

i loved the bed and the cleanliness of the lobby. I wish that the breakfast was included into the stay versus paying for breakfast. The staff was very friendly and nice.

I didn't like that my shower drain was slow. Also, my toilet overflowed and we weren't compensated for the inconvenience. I also alerted the staff that I was not happy with the bathroom situation. I was told that since I booked through a third party that there was nothing that they could do. The were going to document the issue to improve the experience. We were also told that they would give us another room and it didn't happen. The room was nice, but it was small due to the desk and chair were really close to the foot of the bed and no place to walk. the toilet was also very low. I wish that I was reimbursed for the inconvenience of the hotel.