Grand Texan Hotel and Convention Center

Nice friendly staff

No laundry room

The price of a room

The receptionist was rude, instead of handing me my Id and card back. He threw it. There was an odor inside the lobby. When I resched my room. The outside lights were broken, leaving the area in complete darkness. The overall cleanliness of the room was poor. Trash was still in the bin, the restroom looked like it hadn't been properly cleaned in a while. I refused to stay in a place like that and made accommodations elsewhere.

Price vs room

The place was very beautiful and very safe

I paid for a decent price for my room, it wasnt horrible but it wasn’t cheap either of a price, but the man made me still drop 100 for a deposit and when i asked if they had a pool and if we could use while we stayed, he said he had to charge more on top of that for pool use, and room was clean but we had stains all over the bed, on top of that out of everything, we were definitely not happy with paying more money just to not use a pool and still have stains on a bed on our stay.

Price vs stay was acceptable

Waited 3 hrs to check in, no staff was available, maintenance staff tried to charge me $ 100 cash deposit to get my room that was already paid for when check in showed up they tried to charge me $100.00 deposit . Was told even though hotel advertised breakfast it wasn't for online guest only walk ins . Place could really be something but first need to understand what customer service is . Pretty weak in that department