Fairfield by Marriott Inn & Suites Matteson Chicago

I would not come back here. Lovby smelt like a sewer. Rooms were not cleaned very well, broken glass all over the parking lot.

Could not get anyone to clean my room! Overall cleanliness of the hotel was bad. Woke up to trash all over the hallway in front of my room. Wanted a 3 night stay, when I checked in it was only booked for 2. I asked to add another night they wanted almost as much for 1 night as the other 2 nights.

This has to be the worst Holiday Inn in existence! I have been an IHG member for over 10 years and have stayed at a lot of Holiday Inns. We arrived at this one about 1 30 am and were given a room key. The key did not work so I went back downstairs and asked for another key. They gave me another room and this time the key worked. As it is now about 2 am we didn't want to have to check out at 11am so we decided to stay another night. I went back downstairs and asked if we could book another night "at the same rate" as our original room. They said ok. We go to the room and it was a very old room which looked like it was from the 80s. Only one of the heaters worked on the HVAC and it took forever for the water to warm. The outside view was of the back of the building power plant. Again as it was 2am we just went to bed. The "free" breakfast was minimal and the staff were not personable. The morning of checkout I went downstairs and no one was at the counter, I waited 15 minutes then put the key in a box labeled "keys" and left as it was a long drive to the airport. A couple of days later I checked my credit card and found that this hotel had charged me for an "upgraded" room which I never asked for. They never sent me an email receipt. When I called the headquarters to inquire, they told me the hotel would not refund the difference between what I was quoted and the price they charged. The management never called me to explain and to this date I have not received an apology or refund. I never asked for an up grade, they switched my room. My advice is to use this hotel at your own risk. It is old, raggedy, deceptive in its' practices and n trouble not worth the time and expense of trying to get your money back. They don't care and know that even if you dispute it, you won't get your money back or be treated fairly. If I could give them a minus I would.

Even though dated, the property is clean and the staff is excellant

Facility and rooms very outdated, old smelly carpet, and located in a large nearly empty parking lot. For the price I'd hope for a bit higher quality. Everything was very clean.

The TV did not work, the bathroom door did not close and the water temperature would not stabilize, I checked out within 3 hours and stayed elsewhere.

Worst experience ever. Staff was extremely rude, and sent us to the section of the hotel that is still under construction and room totally not reqdy. She pretend she didnt know and finally told us that they were sold out. This hotel is literally the worst.

The area was a little sketchy as we arrived later in the evening. Hotel is dated. There were stains on the curtains and remnants of glitter on the ottoman and carpet. The restaurant/bar on property was jumping when we arrived and we were concerned about the noise. The TV was approx 27 inches and the picture got dark about an hour after watching. However desk staff was very pleasant, friendly and overall great! After spraying the musty smelling room with Lysol and kicking the air up it was much better. The bed was comfortable, we did not hear any noise from the bar and we slept well.

It was ok, nice and close to the amphitheater. Great shampoos they use, dove. A little humid when you walk in room but turn in the Ac right away

Staff very helpful and professional customer focused.