Fairfield by Marriott Inn & Suites Matteson Chicago

Overall okay service until we woke up next morning to our semi truck and trailer being towed from a fraudulent rapid recovery towing stating that we didn’t have the parking pass in the truck. My husband and I went back to put the parking pass in the truck right after we got it from checkin. The manager allegedly called and said sorry nothing they can do if they can’t see parking pass. It seemed a little convenient that the manager had a too bad can’t help you attitude. Hotel is old needs to be updated in general. It’s an OK older hotel. I would never suggest anyone to go there because if anything ever happens, they won’t support any issue the customer may have.

The staff is friendly, it’s really nice and clean

My experience was all over the place from the beginning to the end.. I wasn’t able to get checked in until after about an hour. I was giving 3 rooms and the key never worked so after traveling back n forth 3 times I finally was able to get in the room. I was disturb to find out around midnight somebody used a key to get in my room! I was caught off guard because had I not been there they would’ve had access to all my belongings and after not being able to get checked in for an hour you would think nothing else would go wrong but this has NEVER happen

It was a easy stay

The rooms need to be updated

I actually stayed 2 days it was really noisy Saturday night and people had dogs on my floor and there was a lot of dog parking is hardly anybody at the desk at night time there is no ice machine on the second floor did not work plus the TV did not work very much last night it was in and out I called the under the desk but nobody answered

Ice machine does not work on second floor the TV is very sketchy no one at the front desk the maintenance guy did more help not a lot of towels

It was okay. Got the job done to sleep. Poor tv selection. Air / heat cause allergy issues.

Staff happy and friendly!

It’s was ok