Fairfield by Marriott Inn & Suites Matteson Chicago

Only thing i didnt like was the pool was not available

Great service

The property is in a nice area but it’s outdated and can use some upgrading. The walls in my room were peeling up and basically falling apart. The sheets were dirty and I saw a live bug immediately when walking in. Shower was old and dirty. I’d say this hotel is ok for a one night stay if absolutely needed outside of that I wouldn’t recommend.

Elevators stalls very dusty and full of spider webs. Outside entry from parking lot not well kept. Key card had to rekeyed multiple time throughout 3 night stay

The ceiling in the hallways had lots of leaks. It took 40 minutes to get our meal at restaurant. Staff was okay but not the friendliest I have been too.

We didn’t like the fact that we were not informed about the pet fee on Expedia. We checked in at 3 am only to sleep 5 hours and check out. Yet got slapped with a $65 pet fee, which we were unaware of. Expedia isn’t as great as we thought. Neither is the hotel customer service because he wouldn’t waive the fee - we been to many hotels which waive the pet fee when we check in very late at night.

The hotel was very clean. The people were very friendly and I would recommend this hotel to friends and family.

Comfy.

The staff were very rude , the toilet did not flush properly, the room did not have a full roll of tissue it had half , my lamp was missing a bulb and the shade on the lamp was ripped

The pillow were horrible. It was like having no pillow at all almost.