Best Western Denver Southwest

“This place could be 4+ stars… but falls far short!” We stayed here September 6–8, 2025. Unfortunately, our experience was incredibly disappointing from start to finish — and it’s a shame, because this property could be excellent with proper management. We made and paid for our two-night reservation in person at the front desk at 11 a.m. the first day/night of our stay, and were even shown our room at that time. It wasn’t yet clean, which was fine. We were assured the room would be ready when we returned and the rate would match the one listed on the Best Western website, as shown to the desk employee at that time. When we returned that evening, however, the room we reserved was not available. In fact, we were told there were no rooms available at all. We had paid for a room...so after some time, the front desk staff found a room for us — but upon entering, we were immediately hit with a strong smell of carpet cleaner and discovered the carpet was still wet from a carpet cleaning that day (staff told us). We had no other option but to stay in that room. Our next issue: the air conditioner did not work. The front desk staff were kind and came to check it, making an attempt to fix it, but it was still not working the next morning. We were told it would be repaired during the day. When we returned that evening, it had not been fixed. At 11 p.m. on our second night, two different staff members — one appearing to be the manager — made multiple trips in and out of our room trying to repair it. The manager said he would return shortly with another room option, but he never came back. The following morning, we learned there had been a police presence and lockdown in the area that night, which apparently kept him busy — but we were never informed of this at the time and the manager NEVER returned!!! Upon check-out, we noticed our bill was incorrect. The front desk clerk (mentioned the employee who made our reservation was new) assured us he would correct it, but later admitted he could not and said only the manager could make the adjustment. We were told the manager/owner would not arrive before we needed to leave, but that he would call us. He never called. Over the next several weeks, I made many calls trying to reach the manager to resolve the billing issue. I finally had to contact Best Western Corporate for assistance. Even then, I never received a call from the manager or owner. Instead, his wife eventually agreed with Best Western Corporate to correct the billing — but her “correction” was a mere $30 credit, which was not the correct adjustment. Best Western Corporate themselves expressed disappointment in the level of customer service and lack of follow-through from this property. They explained they could not make billing adjustments and could only encourage the management of the hotel to do so appropriately. It is very unfortunate that I have to leave such a poor review, but I gave the hotel weeks to make things right before writing this. The front desk staff were kind but powerless, and the housekeeping staff were outstanding — the property itself was clean and well maintained. However, the management’s complete disregard for guests, failure to communicate, and unwillingness to resolve issues made this stay extremely frustrating. This place could easily be a five-star experience, but until management changes, I cannot recommend it.

Breakfast great! Location, don't get any better then this!!

Nothing to complain about.

Looked the the breakfast was good. I just had toast. The room was not as clean as it should have been. The bed , suffice to say needs to be thrown away staff was not so friendly the pool didn’t even open till almost check out time and was not open late and it seems they really like the perhistoric theme. The bed however didn’t need to be prehistoric.

already said

Loved the dinosaur theme in the hotel very unique I wish more hotels had a theme like this and the whole place looked great and was very comfy.

The road to get to it is a little difficult but not the hotel’s fault.

Good location near some restaurantsand coffee places. Breakfast was very yummy. Price was decent for the Denver area.

The bathroom was very small/tight in the king suite. There was confusion about our check out time. I had talked to one employee about doing a late check out (1pm instead of 11am) and then had 4 staff knock on the door or call the room telling me to check out at 11am.

A nice variety of breakfast items. Nice pool area. Friendly staff Quiet, good location , plenty of parking

My room had a funny smell which was not good. The shower had minimal area to put soap, shampoo Etc. This left the only place to put extra items was on the floor of the shower, not good for someone with a bad back.