The Westin San Antonio North

It was very clean

where they charge for parking, and it's an open area

They charged me the internet for me and my wife.

It’s OLD completely run down hotel property! The room smell is something awful. I woke up each morning with a pounding headache from the mold. Gym completely rundown!!

My room was super hot they need to fix the central units all on the 19th floor .... that made our stay horrible

Very nice with great location and facilities. It was clean and well lit. The pools were clean as was the hot tub. Day staff were very helpful and friendly.

SHORT TOILETS!! Come on folks, I am 5'5" & I felt my knees were at my chin. I'm a female so did not like that at all & felt sorry for the men who had a long way down, especially if they were tall. The check in night lady forgot to tell us that the elevator wouldn't open unless you used your key & since I was on the wrong side, I didn't know that until another guest got in & told us. That would have been helpful information. She wasn't very friendly in my book, but the day people way made up for her. Not knowing I had to be on the left side inside the elevator and use my key!!

The beds were comfortable and the staff were friendly.

The parking lot was ridiculously packed and they had a whole section blocked off. I had to call the front desk and they had someone open up the blocked off side of the parking. The hotel is very dated and there were rips in the carpet and the floor boards were tore up. Our room had ripped carpet, stained bathtub and chairs, and both sinks leaked all over the place when you turned them on. Good thing we only stayed one night because I did not feel comfortable even stepping in the shower with the dirty bathtub. The main reason we booked this hotel was for the hot tub so we could relax on our trip. Upon arrival the hot tub was broken. Overall very disappointed with the entire experience.

Price was acceptable

A little dated, especially in the shower/bathtub…

Gym was nice. Room was great.

They are now charging a hourly/daily charge for parking in lot.