The Westin San Antonio North

Location was good. Room was clean and comfortable.

You could provide coffee, like most other hotels.

The management of this hotel ignores you in an effort to make you go away if you have an incident on their property caused by their safety neglect. I was here in September of 2025 in a business conference and someone had improperly taped down an electrical cord across the walkway to the buffet in the hall area. My shoe caught the cord and I went flying and landed several feet away on my side trying to catch myself prior. I was in a lot of pain so they had me lay there a minute and then they helped me up and took me nearby to a sofa to rest and answer questions about the incident for a report. They immediately changed the taping of the cord and were all very attentive to my care and gave me a card to contact them if I needed anything. They did ask if I needed an ambulance and I declined because I did not feel like I had broken anything but was just in a lot of pain in my hand and side. Even that day my hand swelled up really bad, turned black and blue and my side was hurting but I thought I would give it some time to heal from the trauma. A week later I went to ER due to continued pain and swelling. They said my hand was badly hurt but would heal with time and my ribs were bruised but nothing to do for them either. The pain lasted for several weeks and using my hand was difficult and painful. My insurance covered all x-rays and cat scans except for the $50. deductible. I called the hotel and asked them just to cover that for me since they had said to let them know if I needed anything. They said the manager would call me back. After 4 phone calls with their rep, Skylar, over a period of 5 months with the promise they would get with me and with no returned calls I have decided THEY JUST BLEW ME OFF! I could have sued them for what happened to me but that is not my style. I thought they were respectable people but apparently NOT. It's not the $50 anymore it the principle.

It was an amazing stay, the staff was awesome, Anthony was the best! I would stay again just because of his help. So yes, an excellent place when he is around.

Private to guess

N/A

This hotel is in disrepair. I cannot believe they would call us a four star hotel. It has not been remodeled in 30 years.

We had a really great experience staying here. The front desk supervisor Anthony was incredibly kind, welcoming, and attentive from the moment we arrived. He was very quick to help with anything we needed and made us feel genuinely taken care of throughout our stay. You can tell he truly cares about the guests and goes above and beyond to make everyone feel comfortable. We also had a great experience with the bartender at the hotel lobby bar, Erik. He was friendly, easy to talk to, and made the atmosphere feel very relaxed and enjoyable. Both of them really helped make our stay memorable. Thank you again for such wonderful hospitality!

Very nice

All good

The room was perfect...with the city view.