Hampton Inn St Charles St Peters

Stay was great, but bed was a little too firm for my taste

The staff was rude and hotel in old condition

Great place to stay with kids and pets. Staff we great.

Bugs in bed, reported at check out, and told will be refunded. But not, not honest people

Staff was very friendly and efficient!

Your hotel has competent staff. Especially Nikki and Jenny. Helpful friendly, courteous professional.

This hotel was affordable and in a safe area, but we did have an issue with our room. We checked in later and noticed that the ironing board was left out and the trash wasn't empty but the bed looked clean and made up. The next morning we noticed that aside from the bed it looked like the room wasn't actually cleaned, there were dirty towels in the bathroom and the old soap still by the sink from the previous guest. We talked to the front desk in the morning before we left and when we returned around 2-2:30 is was still not cleaned, and when housekeeping finally arrived and we asked them to come back in half an hour because we needed to get ready for a rehearsal dinner, they said they were leaving at 3. I went to the desk when we were heading out and said we needed a new room if they couldn't clean it and the gal said that was incorrect and tracked down housekeeping to confirm that they would clean it ASAP. It was frustrating that we not only had to go to the desk so many times to resolve this, but that no one seemed that apologetic that we were given a dirty room in the first place.

We arrived super early, which was good, but we expected to have to wait several hours for our room to be ready. The woman at the desk, Yogi, was a lifesaver. She rearranged things so our room would be cleaned immediately, and after about 30 minutes, she got us into our room. Absolutely grateful! Also, a hat tip to Tim, who was excellent at checkout.

The room was very clean however it's old. The AC made clunking noise and toilet didn't flush properly. I texted them regarding this and never got a response. Beds were very hard. Breakfast was very good and pool and hot tub were clean.

Very pleasant night in the hotel--clean, quiet, etc. But hats off to the staff for going above and beyond after our adolescent son left a couple clothes at the hotel after we left. We called a few hours after checkout (after driving home and realizing they were left behind), and they looked for and found the clothes in the room. They offered to ship the clothes home to us. One of the employees (thanks Mosam!) literally went to the post office to pack and ship the clothes, and after finding out the cost would be more than I expected, offered to split the shipping price with us. This was outstanding service, and we can't be thankful enough for them going out of their way.