Comfort Inn & Suites Austin North Loop

The location

House keeping and food

The area was a little questionable and breakfast was not good.

Overall it's good. The room just smelled musty.

The homeless hanging out across the entrance of the hotel, trash in the parking lot and its location near the highway felt unsafe and difficult to sleep at night. The hotel is dated with brown carpet in the stairwell and hallways. The staff apparently live at the hotel as they are not in uniform, friendly and were not at the front desk when we arrived. The hotel is apparently family owned and operated. Please get better cameras in the hallways, it’s obvious you are recording with the bright blindly light that turns on with the motion sensor; uncomfortable. The rooms are clean. I don’t recommend longer than a 1 night stay and the breakfast did not look fresh. The smell of the of the boiled eggs when you open the refrigerator was disturbing.

Great stuff and clean property

Very clean and quiet

Convenient location

I needed a hotel within a certain budget for me and my family. I read the reviews on the hotel and gave it a try, although I was worried I was gonna experience the, "You get what you pay for," but it was on the contrary. The room was clean and the beds were just fine. I was very happy to find that the bathroom was clean, neat, and plenty of towels. The a/c worked great as well.

The only thing I can think of I didn't like is that the person at the front desk wasn't very welcoming but not mean either.

There was homeless people right next to the properties gate 24/7, which make you feel unsafe. The parking lot was over crowded from people trying to park away from the homeless side. The indoor pool was freezing. The gym was permanently locked since the front desk never bothered to get up and open the door with their keys. The staff was horrible. He couldnt understand us and we couldnt under him. They should really consider hiring someone that speaks and understands english.