Hotel Indigo Atlanta Midtown by IHG

My Experience at this Historic Hotel was simply amazing it was also pet Friendly !! Bathrooms were a little small but the Shower was Absolutely Amazing 🤩. The front desk staff Izayah and Don were phenomenal. Great bar and restaurant. I will definitely be back

Dontez at the front desk was very welcoming and has a great personality

It was very clean. Location was perfect for our itinerary. Staff was very friendly and very helpful

We loved everything about the hotel. We do realize that the building is 100 years old, which is why the bathrooms aren’t very big. But having said that, we’d still go back!

It was clean and close to most others area for visiting

The parking cost was unexpected and too expensive

You’ll never feel more welcomed anywhere else than here at Hotel Indigo all because of Izaya and Khia. With the two of them being the face of the hotel lobby, you’re treated like royalty. Absolutely beautiful souls and spirits that make this stay enjoyable.

Khia and Izaya were very friendly and kind when we first arrived. They told us about places to go visit around town and were very generous with their time and information.

I rarely leave 1-star reviews, but this one is absolutely justified, and it has nothing to do with the stay itself, which was actually pleasant. The problem began after checkout. I redeemed a free-night reward through my IHG card, and due to my Diamond status the hotel kindly upgraded our room and included breakfast, a guaranteed perk for loyalty. Everything seemed fine until I received a $70 charge on my credit card the next day. Mistakes happen, so I called the hotel expecting a quick fix. Unfortunately, that is where the frustration started. The “guest billing” option routes you to Accounts, where the voicemail is full. You cannot leave a message, and pressing zero loops you back to the operator. I tried multiple times over several days, with the same result. I eventually reached Michael at the front desk, who said someone would call me. No one did. I called again the next week, same loop, same promise, no follow-up. Eventually, I found the General Manager’s email in the billing email and reached out directly. No reply. I sent two more polite follow-ups over three weeks. Still nothing. Six weeks, nine calls, and four emails later, I called again and asked for the manager by name. The front desk agent, not Michael this time, was curt and put me on hold, then never came back. At this point, it is not even about the $70. It is about the principle and the complete lack of accountability. Every guest, regardless of status, deserves basic customer service, communication, and respect for their time. The hours I have spent chasing this refund have already far exceeded the value of the charge itself. A shame, because the stay was perfectly good, but the post-stay experience has been the worst I have had with any hotel, ever.

Quarto confortável, bom tamanho, decoração bacana

Banheiro muito pequeno