Hotel Indigo Atlanta-Vinings Ballpark Area by IHG

Want money back left after i checked in

I had stayed at this hotel back in 2019 and was super excited to stay here again, but boy, things have REALLY changed and they have changed for the WORSE and this property is definitely not up to Hotel Indigo or IHG standards and was not worth what we paid. We did the online check-in and put in our preferences for a room (top floor because I'm a VERY light sleeper) thinking they would actually take the time to read it. WRONG. We arrive around 4:00 pm and are more than ready to head to our room and relax for a couple of hours before our plans. Well we wait in line for an extended period of time because the hotel is extremely short-staffed and only has only person working check-in for some reason. We receive our room number and notice it's on the first floor. We ask if they have anything on the top floor like we requested and they let me know that they don't because they are behind on cleaning rooms. So we decide to just take the room. We have to haul 65 pounds of luggage up a very awkward half staircase to get to our room. We get to our room and the air conditioning doesn't work. We call them to come take a look and they us know that the air conditioning for that room is completely broken and they'll change our room and upgrade us. Sure, no problem. So we drag all our luggage back down the awkward half staircase to get keys to the new "upgraded" room. We receive our new room keys and drag all our of stuff back up the awkward half stairs just to discover that only is the room the exact same, no upgrade, but the air conditioning is also broken in this room. We call down again and they say that this time, they'll upgrade us to a suite and make sure the air conditioning is working. So back down the awkward stairs we went. We get to our new room and it most definitely is not a suite, but the air conditioning works so we decide to just take the room despite the mold, warped bathroom door, and broken lamp because we didn't want to have to move again. The sheets were too small for the bed and popped off at the corners and I'm really just shocked at how not good everything was. The carpet in the hallways was absolutely filthy and again, I'm just really disappointed with the state of this hotel after it was so nice during my first stay. If we had paid $50 for this room on Hotwire, that would be one story, but this was not worth what I paid.

It was a very nice hotel except my AC was out due to a compressor malfunction and I was told by front desk I’d be getting points but never have and I contacted them and nothing was done . Otherwise it was a nice place and hot but ok stay .

Great location perfect quick dinner. Spacious rooms

Nothing

The team is truly welcoming and everyone is very friendly! I enjoyed the interactions I had with them.

On my next visit, I hope to have more time to enjoy the beautiful pool. The hotel is very good!! Very thankful

Beautiful property and beautiful hotel. Very clean & quiet. Staff was super nice & respectful. Would recommend & will be staying again soon! :)

Always nice atmosphere

The check-in process was slow and the hotel was dated. This was okay for a no-frills hotel. For the area, there are better comparably priced hotels.

Seamless experience, keep it up