Candlewood Suites Richmond - West Broad by IHG

The location was convenient and check-in was straightforward.

The overall condition of the property was disappointing. The kitchen sink handle was broken, the toilet was cracked, and the hallways and outdoor areas were dirty. There was also significant police activity during our stay that made our family feel uncomfortable and unsafe.

Room clean, good location, pet-friendly. Lots of trash on property I picked up as much as I could. Marijuana/weed smell on first floor of hotel. Weed vape use probably was employees - but hope not. Hotel MUST stop this incessant awful stink of weed smell in their hotels. It's also illegal. HUGE turn off for me, my wife, my family, my kids and most people I know. IT STINKS BADLY and cannot stand at hotels. PLEASE STOP THE WEED IN HOTELS NOW!!!!!!!

WEED SMELL AND TRASH ON PROPERTY GRONDS. STOP THE WEED VAPING AND PICK UP THE DAMN TRASH ON YOUR PROPERTY

The suite we had was beautiful. It had a kitchen net that came fully stocked with dishes and appliances.

We found dog feces in our room and we did not travel with a dog. However, the staff were very accommodating and removing it.And providing me some credit.

Spaciousness and room amenities are quite nice.

The box springs on the bed were shot, so the bed squeaked every time you rolled over or sat down. The front desk was misinformed, and I ended up with a room that had a double bed instead of a sofa. Knowing this would have saved the cost of one the additional rooms I booked because I was told there were no rooms with two beds, only single king beds.

Clean calm area.

Mattress was hard