Value Suites Extended Stay - St Louis

I was completely unsatisfied with the property. I checked into my room and quickly checked out I was not satisfied with the property at all.

No one came to the window

Couldn't find room. No one at desk to help. No towel change out. Holes in furniture coverings. Needs paint. No plug in tub. I could go on and on. If this is a 6.2 rating God save me from a 4 or 5.

Would not recommend for anyone to stay here. The hotel room smelled awful, kitchen is outdated, bathroom is outdated, mirrors have rust on them, and overall the smell of the room smelled like mildew. This hotel is also basically for people who are looking for long term stays like it’s an apartment complex without paying utilities type of thing.

Poor Hotel and complex —. Smelled — couch had stains. Did not even stay there for the night left and booked somewhere else.

Imagine Section 8 housing meets extended stay motel. The smokey smell was awful. The area was scary. Residents smoked weed in the open. Trash was everywhere. We couldn't leave fast enough.

Not cleaned and did not get what I requested.

We never stayed at this hotel. We made reservations on July 1, 2023. The power had gone out due to a horrible storm. I would have weathered it out, however I need oxygen, my nebulizer, and cpap. In addition, my grandsons were with me. They too have asthma. The wifi went out while reserving the room. It stated "SORRY transaction failed". I tried again same response. I drove up to the Dennys and got Hotels.com. I was beginning to panic. Everywhere was stating SOLD OUT. We were Blessed of God. The site had a hotel available I booked it. About 1.5 hrs. later I received an email verifying a stay at Craigshire. I called Hotels.com they told me to call the hotel. I did at 11:04 pm. I was told alright everything is fine. That same night I looked at my bank account online. They deducted $171from my account. I called the again. The lady told me there was nothing she could do. Call back on Monday. I did. A woman named Kathryn talked to me as if SO WHAT. She said our site stated NONREFUNDABLE. I explained what happened. It didn't mean a thing. She told me to take it up with the third-party. I did. I was told so long as the hotel was willing it was fine. They were NOT. I called her back. Kathryn had an even more attitude. She told me if i had of booked it with the hotel instead of Hotels.com she would have given it back. She was NOT willing to due to our strict rules. I told her again what happened. It didn't matter. There was more said, but I don't have space. TOTALLY TAKEN VANTAGE OF.

Nothing

Filthy