Value Suites Extended Stay - St Louis

I booked a room online and no where online does it say anything about deposit. They then proceed to say that it must be a physical card and won’t accept one from Apple wallet. So I have already paid for a room that can’t be used. They tell me they are cancelling it on their end but I can’t receive a refund because they have a policy that’s not posted. Said it’s everywhere but I was able to book a hotel down the street without a deposit.

We love it. .

We love it. We just need more supplies in the rooms. Like cooking and baking pans plus dish washing supplies. Plus paper products.

The gentlemen who works security at night was a huge help

A lot of things, get rid of the video call to talk to the front desk, update your website to show you are more of a weekly or monthly place not a business hotel. Also there was NO pool or breakfast. My biggest complaint is that I was told I am ion a roll in shower room, wrong it had a tub and not even a hose for the shower head. Also the shower chair that was supplied wasn't even the correct style to safely use in a tub and one leg was bent. The hotel is totally unacceptable.

First is an security defense to match Ft. knox...no person, just a machine kiosk in a small locked room. Finally got to my room. These are not "hotels" as we think of them..they are abandoned "dwelling" units from the '60s projects...updated no doubt, but still old. The kitchen and bathroom area were dirty...and worse yet: THE WHOLE HOUSE STANK OF CIGARETTE SMOKE! I didn't even stay there, just turned around, returned my key card, and found another legit hotel.

It’s okay overall.

Very spacious and clean. Nice root also live in what a great combination.

The check in process is inconvenient! I understand for safety purposes they would need a third party during certain hours, because I did check it towards midnight, but that process was very inconvenient and very tedious. The room also smells like smoke, and you can tell that it was poorly cleaned. if you need something just for one night and you don’t really have a preference on which our room looks like this is the perfect place. This place used to be a hawthorns, which was a horrible hotel to begin with, and was taken over by the new place. I think this hotel is also a permanent place for multiple families to live in due to the stuff on the porches and the entrance to some of the hotel rooms. I slept on the top of the covers because I was worried about bedbugs and the carpet was moist to the touch.

Nothing

Everything