Residence Inn Los Angeles Torrance/Redondo Beach

Proximity to the hospital

Old apartments turned into a hotel, smelled funny, had to pay extra for parking

The experience well Family oriented

N/A

There was a miscommunication with dates overlapping that created some anxiety but the operations manager, Zsatiera White was so courteous and professional and corrected the issue immediately. Ms. White represents Residence Inn very well and provides superior customer service and relations with the guests.

The 27 dollar a night parking fee is too expensive. Most comparable facilities I have stayed had free parking. I will be returning to the area frequently and the parking fee will definitely be a consideration when making my decision on future lodging.

Location

Dirty room. Disruptive, loud with fowl language patrons through the day into after midnight directly across from room sitting at fire pit.

Clean and local to shopping

Bathrooms are small and outdated

Clean

Bathroom too small

Location

Walk up is so tough to us. Laundry machine doesn’t accept credit card.

This hotel is conveniently located near the beautiful beach areas of Redondo and Manhattan Beach. The parking was inside the gates. There are many good places to eat within a mile or two. Our room was clean and free of odor. The bathroom was small but clean and had all the amenities. The queen-size bed was comfortable. The kitchen area was furnished with the needed utensils. The AC unit was outside and near the window but was noisy at times. The place was fairly quiet. The breakfast was wonderful. Many fresh and hot foods such as scrambled eggs, sausage, crispy hash browns, and soft pancakes. The reason for not giving a five rating was for the misleading service and the advertised parking fee. At the check-in time, the female clerk gave us two small water bottles. She did not say it was free or that there was a charge for it. When I received the final receipt via email, I noticed that I was charged six dollars for the water. The second thing was the parking fee. The hotel website mentioned $25 for parking. However, at the check-in counter, the sign said $27.50. Other than these two issues, our stay was good.

Friendly staff

Did not have enough towels and when I requested them from the housekeeper, she stated that she had already placed them in the 2nd bathroom. We stayed 3 nights and housekeeping only came one time.