Residence Inn Los Angeles Torrance/Redondo Beach

I believe that the cancellation policy is unfair. It was not made clear when I booked that there was no refund or waiver possibility, regardless of the circumstances. I believe they acted as a bad actor, providing misleading information and failing to be upfront. I will never visit again. I spoke with two different agents who were unhelpful, failed to take any initiative to assist me, and provided contradictory information on what needed to be done.

We liked our location, so close to places we needed. The breakfast was adequate, the room was clean and the kitchen was a plus.

Well stocked full kitchen is very convenient for cooking own meal. Laundry room is very convenient, too.

Great selections for breakfast. Nice business center.

Breakfast every morning, swiming pool, jacuzzi, and really close to one of the biggiest malls in US, bbq area, 24hr gym, friendly staff, EV hook up, gated parking.... One thing i didnt like was the parking, why do you charge 28$ a night?? Not even an ocean front resort and i have to pay to park?? Other than that, everything was awesome!

Number of safety concerns throughout the property. Room 1011 had a staple/nail sticking out of the carpet near the kitchen/living room area. Numerous masonry blocks were loose and not secured in place. Not nearly enough personnel at the front desk.

We saw fleas inside the room. I personally have over 20 bites and so does my 8 year old daughter. I have never experienced anything like this in any other hotel in my life. Terrible conditions and a waste of my points. I submitted a formal complaint to Marriott. Staff is good, location is great and food is fine. I wanted to leave an honest review so that others will not go through what we did.

Our 1st day and check-in when we got to the room, it was trash. That hadn't been empty. Day 2, the maid came in and half did the room? I have pictures of that. I had to go to the front office and complain about her services. They sent her back to clean the room again. She got mad, walked out and i opened up the door and asked her. Why did you slam the door if you would have? Did it right? The first time you would not have to come the front destier, called and asked about her services and I told him they're unacceptable, they did work with me to try to solve this problem. So I appreciate the front desks service then that night the knob. falls off of the door to the closet. Some of the rooms are outdated. The one I stayed in was outdated.