ANA InterContinental Beppu Resort & Spa by IHG

Excellent facilities, room was clean and nice. Room service staff very professional

The assistant manager at the restaurant for breakfast was not that of a five star hotel. From the hotel written communication, last order in the restaurant was 10:15 and that breakfast would finish at 10:30. We arrived at the restaurant at around 09:30 and wanted to finish our fruits and appetizers before ordering eggs for the main course. The assistant manager came around to push us to order and told us that the last order was 10:00. When we said that it was not what was written in the hotel communication, he showed a displeased face and kind of still wanting to push on. He only left when we told him that we would order later. It was a very unpleasant experience early in the morning.

We visited for two nights and three days to celebrate our daughter’s second birthday. I’d like to express my sincere gratitude to each and every staff member for their exceptional kindness and hospitality. Thanks to all of you, we were able to create truly special memories for our daughter, who has just turned 24 months old. Everything—from the cleanliness of our room, the quality of food and beverage outlets, to the pool and onsen—was outstanding. I would gladly give a perfect score for all the facilities and services. Special thanks to Faye for assisting with our check-in, and to Takamura and Oishi (apologies if I’ve misspelled your names) for helping us make a restaurant reservation in Beppu city. I’m also thankful to the staff who kindly assisted with check-out and valet service around 11 a.m. on the 19th. While I may not remember every name, please know that we truly appreciated everyone’s efforts. As a five-star hotel, the facilities and services were, of course, excellent—but what made our stay truly unforgettable was the warm and genuine hospitality of the staff. My wife, daughter, and I were able to enjoy a wonderful, happy holiday thanks to all of you.

Love 2 go again

Wonderful place to enjoy the hills and geotherrmal sites around Beppu. This is a beautiful resort with wonderful facilities and exceedingly helpful staff.

スタッフの方の対応も素晴らしく、心地よい接客と環境でした。

全てにおいて素晴らしいところでした。 一つだけ惜しかったのは、お部屋のコーヒーカップとソーサーが色落ちして、日々がはいつま

Excellent hotel with all aspects . Modern decoration. Large room, great view. very good restaurants. Breakfast is reach and fresh. Great onsen. Team very helpful and friendly.

N/A

awesome hospitality. gorgeous and spacious gest roow.

It was a quite long time to reach to the entrance The hand shower and washbowl is weak. The water doesn't come out very well..

Resort was amazing with great onsen. We stayed in all through our stay because of snow and it was so nice and cozy. French restaurant within the hotel was also superb. When we were leaving- we had to put on snowchains because of the snow and it was such a hard work and the staff (Takahashi and few other staff were there for us) was so helpful and put them on our tires for us. Also I left my novel in the room and they are shipping it back to me for free and i am very grateful. Thank you so much for the amazing experience.