Hotel Sapphire Bakuriani

Room is big, staff are friendly,

No AC, breakfast

Amazing & friendly staff, Good location & Facilities.

- smooth checkin by very courteous Salomi - very pleasing and helpful staff like Sali in the restaurant - warm pool - clean - breakfast was good albeit the spread was small and repetitive - two markers nearby

- the hotel looked quite different from the pictures, looked run down - no air conditioning that made the sleep warm which we didn’t personally prefer - pool is quite small, slightly bigger than a plunge pool - The hotel was published as a five star on the booking.com portal, as a veteran hospitality professional, it’s not more than three stars - laundry very expensive for this hotel

The location was good...Walking distance to the center of the village of Bakuraini. We had a "family suite" which was perfect for us. The suite was actually two rooms at the end of the hall, separated off from the rest of the rooms by a door in the hallway. This meant the kids had their own room and bathroom, which they loved. My favorite thing was the jacuzzi and the sauna! Was great to spend time hanging out there while it was snowing. The breakfast was acceptable. George at reception was very helpful and friendly. Both of our rooms had lovely views.

Some of the staff, especially the porter, didn't have very good English skills, and communication was sometimes difficult.