Hotel Sapphire Bakuriani

everything else was fine, sauna, pool, game room (playstation and some board games)

initially, there were no bathrobes in the room, they were provided after they were asked

Location was good. Natia was very helpful, was in touch with all the issues and was trying to help. She helped us with cancelation too, although it was non-refundable. From other staff, I would mention Georgi. Breakfast was also good.

New Year dinner was awful. Seems like restaurant was just not set up for all the operations. Maybe it was because it was holiday season. Definitely not a 5 star hotel, as mentioned.

Very nice specially pool

Location, Room, jet spray, staff spoke english (not too well but communicable), cleanliness and overall facilities.

Breakfast was average along with too many rules at the property - Cant eat in the room, fine if water (outside shower area), lady wearing a top/tshirt in jacuzzi etc. Overall great place just too many rules to be SUPER careful about RULES and FINES. They opened up a lobby to eat (food from out) but dont promote or give a facility to heat food.

The backyard that has chairs and swings Kids club

Pool is so small No AC and it was difficult to open the balcony door because of the noise. My room balcony was in front of the street