The Fountain Inn - Fort

Location was good.

Room was advertised as deluxe, but was the smallest room we ever saw, and did not have space for two people- the full size bed took up the entire room, with only 1 - 1.5 feet to walk around the bed. My husband and I bumped knees multiple times, and we had booked a "deluxe" room. This was false advertising.

Good clear sign outside, easy to spot. Good lift. Secure room. Central location - pretty much in central Mumbai, Fort area. Air con and fan good. Nice cheap friendly local restaurants very close by in the street. Authentic India on the doorstep.

NO room cleaning in 8 days so quite a build up of water bottles, rubbish bin etc. Had same towels etc for 8 days. Imagine no different if booked for 8 weeks! Not very friendly staff on front desk. Very small room and bathroom, nowhere near "deluxe double room" it called itself. Kettle and 2 mugs but nothing else. Noisy works yard out the back, some very noisy machinery running quite often. Toilet roll seems to be a mystery to Indian hotel staff, had to keep asking for some, no idea why given tiny rolls, one at a time. The bed was quite hard, with a thin mattress. Just not at all Deluxe!

Nothing

My recent stay at this hotel was extremely disappointing. While some staff members were friendly, others were outright rude. The hotel is only suitable for those who want to stay there a few hours but it s not ideal for any longer. There's hardly any space to move around. The room I was given was suffocating, and when I reported this, I was told they were aware of the issue but could only offer an upgrade for an additional fee. The view from my room was dreadful, overlooking a broken construction site. The toilets were poorly maintained, and to make matters worse, no one came to clean the room or even empty the trash can during my stay. Basic amenities like a coffee and tea maker were nonexistent. When I requested a spoon, I was told I'd have to wait until another guest woke up so they could take it from their room! I also asked for a chair to sit on, but was informed none were available. Toilet door mat was substituted with a face towel. Overall, this hotel does not even deserve a 1-star rating. I would not recommend it to anyone.

Location of this property is very good, very near to gateway

More cleanliness is required

The hotel laid extra charges for providing basic amenities which are covered under complementary services in other places

Nothing

Everything.