MainStay Suites Lancaster Dallas South

Staff is very helpful in accommodating my family

The check in lady Valerie was very nice. I got to my room and it was still dirty. Had to clean up all over again. Sticky stuff on the tables, trash on floor, food resudue on the fridge, had to go downstairs and take my own towels to get more and had to wait on those. No water pressure in the shower, and worst of all, Isaw a roach. I do not understand how a 2019 building can be so filty so soon. I will NOT be back to this hotel again.

I was extremely dissatisfied the pool maintenance was being done on a weekend and at day time; my plans to enjoy the pool with my kids on our vacation was ruined! I chose the hotel for this amenity and it ruined our schedule for the day, stuck in the hotel room! Very unpleased.

Check in process was very easy and the front desk lady was very nice. Same with checkout. Elevator was acting up so we had to take the stairs a few times. A family was having a cookout and birthday party at the pool and basically took up the pool with just them alone. We finally just decided to go anyways. The pool water was cloudy and there were no pool towels despite having a place for towels. I dried off as much as I could and went inside and asked the lady at the desk for the towels but there weren't any. I think she was working by herself because she was running all over the place. Meanwhile while I was waiting for towels the family at the pool started arguing and screaming at each other. So I told the lady just give me any towels and ran outside and made my kids get out of the pool. They kept on and on yelling back and forth at each other so we just went back inside. In the morning I went down stairs for breakfast only to find there were no eggs at all no batter for waffles. Only hash browns, sausage, dry cereal, and bagels. There was apple juice and water to choose from and that's it. The hallways smelled of weed. I had to ask for the extra linens for the sofa bed which are usually kept in the rooms. There were 2 towels for 4 people! The ice maker in our fridge didn't work hand the ice machine on our floor was out of order. Overall the room was clean and quiet and they have a security guard. I don't plan on staying here again. Definitely not worth what I paid!

It was a nice location and a nice setup in the suite however at no point during the 48 hours that my husband and I was there that we receive a hot shower or any hot water for that matter.they share a building with the sleep inn and my experience at that location was much much better.

I didn’t like the fact that we had no hot water our entire stay. When the staff was notified nothing was done and no record was made of our request. We did not have wash rags upon arrival, no coffee was provided in the room, and again no hot water. Choice Hotel Customer Support did not help with our lack of hot water either. They told me they could not provide a discounted price because we booked through Expedia. This hotel reservation withdrew the nightly rate prior to our stay and then placed a hold for the full amount plus incidentals upon arrival. So we had double the amount holding. I could go on.....

one of the hotel managers were very rude and nasty but overall the service form everyone else was amazing

There was food still left in the refrigerator & there were roaches. When I asked for a new room there were none available for the size I needed and it was too late to try to find another hotel with my two kids. I was given a trash bag and insect spray to clean out the fridge and spray the room for roaches myself. The next morning I was told I couldn't get a refund because I used a 3rd party so they gave me rewards points towards my next visit. Not sure if I'll be staying with them again. The time before this one the security officer onsite came knocking on doors at 3 a.m. inquiring about whether I was smoking. Scared me because I was of course sleeping.

We chose this hotel because it was not to far from the Dallas VA. The area around the hotel was not very pretty, but it worked for our needs. The COVID-19 Breakfast didn’t work to well for a quick take and go breakfast but if you were staying at the hotel to eat it would have worked. We had friendly service both checking in and checking out.

Clean Nice Rooms!!