MainStay Suites John Wayne Airport by Choice Hotels

They have great staffs, professional and friendly. Even their breakfast team, they are so nice and fast, despite the line they get. The only issue is parking, the rental car company takes up all the front spots instead of the hotel guests - they should park at the back and make hotels guests a priority.

The water was shut off, not working.

A lier

Beautiful grounds and room was clean. Staff was helpful. There was a problem with the water/sewer and it had to be shut down for 24hours, so we left and went to another hotel. Sorry we had to leave but did not want to stay if no water/sewer.

Staff wasn’t very friendly. Ice machine broken and no water for over 24 hours. Access keys didn’t work the first time so I had to swipe like 5 times before the door would open.

Unique hotel, some amenities not working such as laundry and ice machines. A bit of mold in bathroom and room did not feel as clean as I personally like, but its not like we felt we couldn't stay there. If there were no other options I would stay here again without feeling too upset, but I wouldn't go out of my way to make sure I booked here.

Had no water

I was able to book the stay on the Expedia website so they were still offering booking to stay. However, once I arrived to check-in I was told that they were having a plumbing issue and that the water would be shut off until possibly Monday.. this was on a Thursday. They then informed me that if I wanted to cancel the reservation and book at another hotel in the neighborhood, they wouldn’t charge me for a cancellation, which I would hope not considering not having running water that long is inhabitable. After canceling the booking I glanced around the area and noticed how the lobby looked “unfinished” like they were remodeling (?) and the outside property landscaping was unkept as well as the building itself looking grimy and dirty.

I was very disappointed with this hotel. I received a call same day I was suppose to check in saying the pipeline was not functioning and there will be no water supply within 24 hours. He continues to say you can stay but no water supply to toiletries or cancel my reservation with no charge. He also said there is plenty of others hotel you can stay in around the area. (1) I was irritated because I was driving far away from Northern California to Santa Ana,(2) cancel my reservation last minute, and (3) I had to pull over to look for a hotel last minute. Delay my travelling drive. He also stated you need to contact Expedia or whomever you booked your hotel with. I should not have to do anything when the hotel itself did me wrong.