MainStay Suites John Wayne Airport by Choice Hotels

Great location and nice breakfast

Great Stay!

Not a good hotel- funny smell in room

Hospitality was great. Can’t complain because everything went well for me. Cleanliness was good, always provided good guest service experience. Call the front desk for extra towel and I was in reach within 2 mins. Very quick and the breakfast was decent. The lady in the kitchen always worked so hard which I appreciate. Very friendly staff. Laundry on site and was able to use it but it’s pretty pricey. $5 a wash and $5 to dry. Imagine doing 2 loads and you’re already spending $20 max. The machine never gave me the correct change. Put in $10 and it spit out only $8 in quarters missing $2. Can’t expect much here.

Our bed was lumpy. Pillows very good. The room smelled bad. Bathtub very uncomfortable. Maid service never happened once while we were there for 4 days. The room was spacious. Couch smelled bad as well. Hair dryer was broken.

Not sure how this place got such good ratings. I know you get what you pay for but with the rating I thought maybe, I was wrong. Food: meh, everyday was the same breakfast - scrambled eggs, hash browns, sausage, pancakes, and cereal. No fruit, no variation. Hash browns were old. Bed comfort: hard and lumpy TVs: didn’t work had to have serviced Bathroom: wall paper was peeling, gunk on back of door that looked like blood, bathroom door didn’t latch, was not very clean Living area: okay, furniture was warm and dated Property: leaking a/c units, dirty towels in hall area, balcony view was electric plant, loud traffic.

The airport shuttle does not start til after 7 am. I stayed there for shuttle to airport, but then could not use. Plus, breakfast started later on weekends, so unable to get any.

Everyone was nice and friendly

The room and hotel was very nice. We felt really comfortable and will definitely stay again. Highly recommend this hotel.

I’m guessing that this hotel used to be really nice, but it has gone downhill. Nobody serviced our rooms in the six days. We were there until the final day when we asked to please service our rooms I had to empty the trash in my room every other day because it was not empty, and then the trash cans outside near the elevators where I had emptied my trash remained full of the trash, I had emptied the days before, and then the ice machines were not easily accessible because there would be a sign for the area where the ice machine was supposed to be, and I would go there, and the room would be Empty With no ice machine, but I do have to say the beds were extremely comfortable as where the pillows and also maybe increase the water pressure because it was just like a drizzle