Four Seasons Chicago

Prior to checking in, Karen (Concierge) did a fantastic job assisting with planning my wife’s birthday celebration. From the balloons, cake, roses and wine when we arrived, to scheduling the BEST restaurants for us to dine (within a 2 mile radius of the hotel since it’s winter here in Chicago),the romantic turndown , and arranging our visits to preferred attractions, our experience was top notch! The doorman, check in (Vincent) , house keeping and Concierge were very hospitable, friendly, polite and helpful! Our room had a view of the beach and city. Usual Four Seasons bedding so we slept well. Definitely a must for any travelers! Lastly, the Uber drivers (BLACK) are either parked outside the hotel and check in and check out so getting here is easy. Plus, using Uber to get around works well.

We could not have enjoyed our stay more! From beginning to end, the service and the attention to detail was unmatched. We were celebrating our anniversary and the staff was kind enough to upgrade us and send us a gift. We also ordered from the ice cream cart and while pricey it was definitely worth it for our toddler.

The service was excellent from start to finish; restaurant, front desk, room service, concierge. Kristen Klus was outstanding, she made such a kind and wonderful gesture, greeting my family and I and bringing a special craft to my granddaughters. I have stayed at the hotel a number of times, this was definitely our best visit. The room was amazing and my family thoroughly enjoyed the little staycation I put together with the kind help of Kristen and staff.

Great staff and great experience. Would recommend to anyone.

⭐️⭐️⭐️⭐️⭐️ I had an absolutely exceptional experience booking our stay with the Four Seasons Chicago. Leith, who assisted us, went above and beyond—he confirmed and assured us of a room upgrade ahead of our arrival, all over the phone, and he was incredibly helpful even late in the evening. The attention and care he provided give me full confidence in the quality of service we’ll experience in person. Just from this interaction, it’s clear that the team truly prioritizes guests. I wanted to note this in advance so that when we check in, the staff can see the care and arrangements already made. Leith’s professionalism and willingness to ensure our comfort make this booking effortless, and we’re really looking forward to our stay. Mitch

I very seldom write reviews on anything but was so compelled by our experience that I felt I had to. The level of service was out of this world. I am actually upset at the level of service because now I will have to rank every other hotel I stay at against my experience at the Four Seasons Chicago; it truly raised my bar. The food was incredible, we ate both dinner and breakfast the next morning at the hotel restaurant. The room was stunning and amenities were perfection. But the people and the service were so insanely wonderful that I will never hesitate to spend my money at this hotel again and again.

Amazing valentines weekend away. The concierge was ble to get us a last minute reservation (on Valentine’s Day!) at an amazing restaurant. Everything about the experience was top notch.

Everything from pre check in to amenities is first class at the four seasons. Hotel is impeccable and beautiful. The staff is so friendly and respectful, and the in service dining was fantastic. Had a great Valentine’s Day weekend here. It’s expensive but worth it for those special occasions.

I recently stayed at the Four Seasons and had an outstanding experience from start to finish. The service was outstanding, and every staff interaction was warm and welcoming. The room was beautifully appointed, and the bed was incredibly comfortable. Relaxing in the pool and spa and dining were other highlight. Overall, a fantastic experience. I’m already looking forward to returning.

This was an amazing experience from the minute I pulled up to the valet and when I pulled away from the valet. Top notch customer service. Never been anywhere better. The food, the drinks, the location, the amenities and the people, remarkable. The atmosphere, quiet and relaxing. Rooms, top notch, clean and prepared with slippers and a robe waiting for me to get into. The amount of stuff and hospitality for the price you pay, unvaluable!