Outbound Mammoth

The new construction condos are exceptional and provide a great stay experience in Mammoth.

I think rooms could use a renovation.

Beautiful area and comfortable space. Great amenities!

This property has a great location but is old. No elevators! Terribly inconvenient if you have heavy luggage and have kids. They compensate by having a nice outdoor property with fire pits and pool. Parking was not the greatest; had to park far and had to drag heavy bags up a flight of stairs - this nearly ruined it for me. But the staff is very nice, they have a nice lobby with free coffee and i appreciated that. I won’t stay there again due to no elevators.

Upon arrival, it took being moved to three different rooms before we were finally able to settle in—each relocation due to unresolved maintenance issues. These included a non-functioning air conditioning unit, a broken front door lock, and a refrigerator that was not operational. While we were initially willing to overlook some of these inconveniences, the situation quickly worsened.The following morning at 8:00 a.m., a maintenance worker attempted to enter our room unannounced to repair the refrigerator, waking us unexpectedly. Had we not secured the emergency lock, they would have entered without our consent or prior notice, which is completely unacceptable of guest privacy.Further compounding our concern, one evening at 10:40 PM we received a knock at our door from someone claiming to be maintenance, again attempting to gain access to our room. We immediately contacted the front desk to report this. Throughout our stay, we experienced consistent communication issues. There were no phones in the room, making it extremely difficult to reach staff or the front desk. We had to rely on our personal cell phones to call the main hotel line and at times left messages. We were assured that due to the multiple inconveniences, our amenity fees would be waived or refunded. However, we were ultimately charged the full amount. much of the hotel was under maintenance.Staff unfriendly /needs for improving service quality attempts to follow up with the team at Outbound

Easy parking, quick check in. Nice pool and jacuzzi- had to bring towels from room though. Room was ok- smaller than accustomed to. Thin walls, I could hear the guests in next room banging around.

Overall, the property was good. Ice machines were not making ice. There were no black out curtain in the rooms, just white roller shades so there was light from the parking lot in the room at night. The pool and jacuzzi area is nice. I would book again.

Great !

Вот обновлённый вариант с добавлением всех замечаний: The reception experience is very unpleasant — the staff are unfriendly and don’t explain anything. Additional charges appear only after you’ve already registered, and when you try to contact the reception, no one responds. Many things don’t work — both in the room and among the services offered. You pay for access to the pool and sauna, but when you arrive, nothing is working and everything is dirty.

When we arrived at Outbound, the parking lot was closed due to resurfacing. We parked in a lot next to their on site restaurant. At approx 4:30 there was a loud vibration in our room and we discovered that it was caused by the large machinery working nearby in the parking lot. The vibrations were so strong that my glasses flew off of a table. We left the room for an early dinner to escape the uncomfortable situation. The next morning we discovered that the shower wasn’t working and tried to call the front desk. Since the in room phone wasn’t working I had to dress and walk to the front desk to report the malfunction. We were told that we may need to change rooms so we sat around waiting for a repair person to arrive. The shower got fixed after about 30 minutes. We were in town for a wedding and arrived back to Outbound that night around 7:30. No parking anywhere. After driving around for 40 minutes I parked in a no parking zone and went to the front desk to ask for their assistance. They told me to park 2 blocks away in a lot that had signs posted “no overnight parking-your car will be towed”. They finally moved a truck so that I could park. I complained the next day and they said sorry, they couldn’t refund any $$$ because the room was booked through Hotels.com. VERY DISAPPOINTING