The Scott Resort & Spa

Very nice, but i wouldn't say worth the price. The lobby is gorgeous! the pool area - gorgeous, although the pool is FREEZING and don't expect to get a lot of sun as the palm trees make it pretty shaded in most areas which is either good or bad. (We are from WI so wanted all the sun we could get). The room - which was just a standard room, was pretty...standard. Cuban decor was neat and lovely but all in all, it was a rather small, ordinary room. Small bathroom, low ceilings, mini bar that i didn't dare take anything from. Not worth the $650/night. For that amount, i would expect near luxury. We were only there for 1 night so we didn't take part in a lot of amenities. Great location though. I will say - we got there early and they let us check in almost 4 hours early which was very much appreciated!

Upon checking in, I asked for a quiet, well-placed room. We were put in a street-facing room in the pets building, so street noise and dogs barking early am. Upon inquiring about moving was told it was a $60 up-charge to change rooms: I had booked a patio room and nowhere does it say that patios are street facing - the resort is just off the highway exit. We had dead plants in our back patio area, the lighting from the back patio shone brightly and directly into our room. The furniture was scratched, the phone keypad was mangled. Then to the pool area - upon arrival there were no open seats or if there were, they were covered in used towels (we arrived on a Friday afternoon). There are no tables upon which to place your drink and there were plastic drink cups strewn around on the ground. So, not well maintained, check in staff not listening or accommodating. Had high hopes and at every turn dashed. Not an inexpensive resort - should have stayed at the Biltmore but was trying to branch out.

Beautiful hotel in Scottdale! From our arrival to our departure everything was perfect The rooms are beautiful ! The pool is really nice We did enjoy to have diner and breakfast there with very good and healthy food. Highly recommanded!

Nothing

The location is good - close to fashion and

The staff — general tone and disorganised. I checked out early one morning, and then I was still chased later that day asking for confirmation I had checked out. Also valet claimed the car park was full as they had an event but that was just valet option. Pool staff were also unhelpful, he didn’t know how to turn on the jacuzzi, and just said he was new so didn’t know?! The vibe was also off - didn’t feel like a true premium location, was underwhelmed given the price. The room was kind of dark event though we were pool facing with a patio in the first floor and there was dust on the walls.

Property is good but the bad service didnt let me enjoy it.

We paid for a pool view room but we didnt have it (i have pictures) when i requested to change the room the hotel staff told me that they cant because i made de reservation trough booking

The decor and grounds are stunning. Pool is cooler than I expected. They have bicycles to use for free. The free shuttle is PRICELESS!!!! There was an event and they closed the pool early 1 day-but no one warned us—and then they closed the pool an hour earlier than posted-

All good at the stay. Hotel food and fees seemed high for what you got but there are plenty of local food options. Hotel itself was clean. Well kept pool was nice.

Booked a weekend for my husband’s 60th birthday. Spent extensive time with the hotel to make sure that there would be champagne on ice waiting for him in the room. I called ahead of time to double check, and was told that there was nothing set to be delivered to the room. After another 10 minutes on the phone with them, they corrected themselves and assured me that it would be there waiting. As we arrived, I saw a room service person rush into and drop off a WARM bottle of champagne on the credenza and then leave as we were standing outside of the room. I had to grab a bucket, and go find an ice machine, and chill it myself. Not the great surprise that I had planned for my husband. Also, the shower was disgusting, and pooled water. We will not be going back.