El Cid Granada

The staff at the hotel were very nice, friendly, and welcoming. The Granada had a cozy feel to it compared to the rest of the El Cid hotel. Access to the beach was easy and it had its own pool to use if you preferred a quiet place to read a book and lay in the sun. The walks into the town were interesting and the people of Mazatlan were very friendly, I never felt unsafe walking even down into the historical area of the city.

Great place to relax. Hotel was average. The shows were above average. Construction noise right out side our room. Loud Banging, drilling and hammering. We stayed on the beach and you couldn't hear the noise.

Everything was good except check out just asked for a receipt, and because we used Expedia, said there wasn't one. Every other Expedia booking we made gave us a receipt at checkout. Not a big deal but - we wandered about that.

Poor service

The rooms & pools are excellent for a family. The kitchenette helped to have small meals or snacks when we were too tired. However, there was a misunderstanding with payment. I paid for a fee for an extra person that didn't go. Expedia said to talk to hotel & hotel said to talk to expedia. I'm still confused as to who should fix this? I really recommend you pay in advanced. The hotel charged 16 pesos to the dollar, you end up paying a little more plus conversion etc.

from the minute we arrived we were treated with the most pleasant attitude and the best service we had while in Mexico. Everyone at the El Cid was extremely accommodating especially Alejandro at the desk. the maids were very sweet and if we were in the room when they did turn down service they would come in and personally give us chocolate each night. Every time we asked questions they were extremely acommodating and ensured our stay was very pleasant. the rooms are a little tired but we switched to a kitchenette room which I had reserved originally but because you cannot get a kitchenette with the king we were switched to two twins that's something that probably should be advertised on hotels.com other than that our trip was extremely fun and would stay at El Cid granada again especially to get away from the maddening crowds on the beach the El Cid granada pool was very secluded and many times you could be there by yourself.

Meals in the Villa Italia and El Patio were excellent and at a good price.Roberto,the manager of El Patio gave us outstanding treatment and contributed greatly to the enjoyment of our trip.

The room was damp and the maid service was late in the day. The charge extra for the water and coffee in the room , never seen this before. They charged me 135 pesos for 2 pop type lemonade at the pool, what a rip off then the waiter shorted me 100 pesos on my change , thank god I notices and he gave it back. At checkout they sent me to 3 counters, I finally left saying I have to go. Very poor service . I would never stay there again at ant price.

Can use all 3 El Cid resort was very nice with a great price!

Perfect winter getaway. Very friendly people. Everyone is always smiling