El Cid Granada

Friendly, helpful, courteous staff from food and beverage to front desk to housekeeping. Fine service and people.

The hotel was very clean and it had amazing views from our room. Location was great, near restaurants, shopping and such. There were two downsides to our stay, first off we wanted/needed a queen/King size bed and was given full and at check in some of the staff tried to get us to come to a time share meeting, thankfully we know the drill so we didn't attend. It did bother me they use your check in time to give you this kind of information knowing you won't refuse. On the other hand, the housekeepers, bartenders and pretty much the rest of the staff were amazing and made us feel very welcome.

The price Good location close to numerous restaurants Beach available

it is in a good location, on the beach and has many nice pools

The Hotel was very nice and service was excellent. The only thin is that they need to have more virility of food Because in the breakfast was poor they did not have sausage, bacon, and other things that usually find in any breakfast buffet.

Good location, but there is not free wifi, i ordered room service a couple of times and i had to cancel one of them because it was not ready in almost two hours. I asked in front desk for a bar that will recommend and they did not know about it.

I would definitely go back again.... ;)

El Cid granada is only a catwalk (open skyway) from sister hotels El Cid Castilla and El Cid Elmoro Tower, which are on the beach. It is by the tennis courts and golf course and country club. We choose to stay there with our Wyndham Timeshare points because it allows us to stay two weeks at Granada where our points are only good for one week on the beach at El Moro Towers. Well worth it and Granada has the "Mexico" charm and not the glitz the "on the beach" hotels have.

I did love the setup of the room for a family of 6 lots of space! I did not however like how incredibly loud it was. I did talk to customer service and they then moved us which was very nice BUT this room was probably even louder. The first room had a jackhammer outside because of construction but the second room was on a very busy corner and right outside the tennis courts which seemed to have midnight matches every night. I did like being able to use the pool facilities at the partnering hotel and they have made that convenient. I did not like or understand the very strict wristband rules when we didn't buy all inclusive. I like to tour Mazatlan and nothing says tourist quicker then a bright yellow wristband and if you aren't wearing it they want to charge you for it. Overall not decided if I liked it or not. Lots of pros and con.

The staff was very friendly the room were we stay unfortunately was too close to the street and the music from the restaurant was so bad we could not sleep the second night we ask to be moved to another room so at 2:15 in the morning the manager give us a room further away from the noise so we got some rest one night out of the 3 nights will recommend it but away from the room we stayed