El Cid Granada

The hotel offers all inclusive but limits you on where you get food and drinks and the food in the main restaurat is horrible the only place brakefast is good is in el patio restaurat staff is not corteous and there is alot of noise arround 😠 not going again to this hotel

We purchased the all-inclusive package. Some of the only dining options were in another hotel, so it was pretty far to walk for older members of the party. The pools were great, but the rooms were just okay. The beds were uncomfortable and the pillows were so lumpy they could have been from the Victorian era. Not much sleep. The breakfasts and sit down dinners were pretty good, but the buffets and lunches were pretty mediocre. The thermostat in the room didn't work, so the air was either on or off, with three fan settings. They also expect you make reservations for dinner a day in advance, but don't tell you that, so the first night don't expect much. Other days, you need to get up early to reserve dinner for the next day. If you don't want to reserve, a buffet is available but the quality is inconsistent, at best. There are swim up bars, but they were never opened while we were there. overall, a nice place with a few quirks and we enjoyed our stay.

Personal Items were stolen from our room. Headphones and a debit card were stolen. A pair of shoes were found hidden under the curtains, looking like the staff wanted to purposely make us not find them.

We have more than 40 years having vacation at el cid, it´s a wonderful family place. This time we have a bad experience, we tryed to make a restaurant reservation 24 hours before arrive, the hotel contact us with club elite concierte, was very bad service, we didn´t want to help us, fortunately the hotel manager help us when we arrived and make us our restaurante reservation.

This place was no good service is poor and staff was not friendly and it was simply no good

No wifi or $10 per day and food is terrible.

El Cid has four different properties in Mazatlan. Two are across the beach and have direct beach access. One is about 10 minutes away and has a different beach access. And then there is the Granada, which is what we lovingly called "the cheap seats". The nice thing is that whichever property you are at, you have access to all the others. And there is shuttle service between properties as well. After having experienced the other places, despite everyone else's pools being better and their having direct beach access, we decided we were in the best place for us. Granada was quieter than the other three, a more relaxed ambience. They seem to house visitors that are there for the season, mostly older folk like us. The pool area was pleasant and there are three restaurants immediately available within Granada's grounds. There are several others on the other properties also available to us. Downside was that virtually everything else was an added cost. Wifi, bottles of water left in the room daily, coffee left in the room daily. The water and coffee had signs that the purchases of those was for their charitable foundation, but nonetheless. Water pressure was GREAT. In fact, TOO great. Go easy on the faucets until you figure out how to control it. Toilet flush was also astronomically efficient and LOUD. Pool hours are limited, so night swims are not an option. There are tennis/pickleball courts and an exercise room, which my husband was told was an extra charge.

First room had no hot water. Second room had no heat but constant air conditioning. Room temperature was 50-60 degrees

The staff was very friendly and did speak English for the most part. The area around the property was well taken care of and the pool area was kept clean. The plastic on the mattress was very uncomfortable and hot. At times there would be a sewer smell com from the shower. Honestly didn’t spend much time in the room other than to sleep and shower as we golfed and tours the area.

My stay at El Cid Granada was perfect. The check in was great. I was even able to get checked in early!!. That was a plus for the whole family since we were traveling with kids. The rooms were big and spacious, very comfortable beds. The difference I noticed in this stay.... I now had to pay for parking. Not all restaurants were included in the all inclusive packages. A few years back they were. This is my fourth time I stay here. I love it so much, I keep coming back. Thank you everyone at El Cid for making my family enjoy are vacation to the best!! You were all great!!