Residence Inn by Marriott Spartanburg

The room smelled like dog urine and cigarettes. Also, there was a yellow stain on the side of box spring and bathroom needs to be cleaned thoroughly. I was disappointed in the quality of the room after paying $145 and seeing this property is outdated. The TV only had a few channels in a regular tv, most places had smart tv’s. The bed was too firm but i was able to get a little sleep. I called front desk to ask for later checkout than the standard 11am. The front desk granted me until 1230 however around 8am i was woken up to housekeeping trying to get into my room. Thankfully i had the deadbolt on. Why were they coming that early and standard check out was 11am. This was unacceptable.

The facility is a little on the old side but very well maintained. The staff was very friendly and courteous. The breakfast on the other hand was outstanding, Mel took the preparation of the breakfast items to heart, and everything was fresh and well kept. Thank you.

Hotel needs an update and general maintenance

Descent breakfast selection. Friendly staff and easy of entry.

No complaints

The bed was comfy. I liked the apartment style room and the fact that it wasn't too far from everything.

Breakfast was barely edible in my opinion. The waffles looked amazing and then one bite in, you're overwhelmed with the amount of sugar that has crystalized so much so that its not a fluffy waffle anymore. The eggs were bland. The biscuit was pretty decent. The bacon was cooked well, but very cheap quality. To top it off, breakfast ended at 9:30. Me and my family arrived at 9:20 to be greeted by the woman running in a very rude manner saying "You're lucky, we were about to close down" Excuse me? ... Grits would've been better off being served to the local strays. Almost as if they mixed in some water and said here you go... Next, there was the giant roach in our window (As pictured). The toilet was moving around from the floor as it wasn't sealed down. The wifi was a mess and there was maybe 2 dozen dead wasps outside the door. No cleaning people ever came to our room either. Also, I was charged a different amount than my booking.

I love staying here when I come to Spartanburg. It is a perfect spot for my family to all come together. The room (penthouse) is exactly what I need when I am in town. The staff is wonderful, friendly and helpful and the breakfast is delicious. Best complimentary breakfast I have ever had at a hotel!

When we came to check-in my reservation was cancelled without any notification. They told me that they send me an email, but i was not able to find one. Also, when we came and realized that we have no place to stay nobody offers us help to find a new place. I have to drive to Sheraton next door and their stuff help me to find the room in the city.