Residence Inn Palo Alto Mountain View

I had made my reservation through booking.com. At check-in the staff claimed the credit card in my reservation did not work and charged me again on the same card. It took a couple of weeks after contacting booking that they refunded me.

Just beautiful property classy

Nothing

Our room was right on the corner of a busy intersection and road construction crews were working outside with a jackhammer throughout the 1st night.

Wasn’t told they were doing construction But I must say the staff was very friendly and the breakfast was good

Great property; very well run. Kudos to management at this property.

I am a 4 year, Gold Member with Marriott. I travel for work for a living and stay in hotels regularly. For this work trip I have had the gross misfortune of staying at the Residence Inn Palo Alto Mountain View @ 1854 El Camino Real, Mt. View Ca 94040. Unfortunately I write this from a new hotel room in the same hotel, and not another. It is late in the evening and I have one last day of work early tomorrow and it would be too much of a hardship to find a new hotel. I brought my discovery of bed bugs to the attention of the lone attendant at the front desk just prior to writing this and was told all that he could do was change my room and let the day manager tomorrow know. How do I know they are bed bug bites? 3 days ago I started itching my neck while at work. 4 bug bites in a horizontal row along my neckline to be exact. At the time I attributed it to possibly getting bit by mosquitos, though I had no recollection of there being mosquitos. No buzzing around my face, or ears. No reflexive swatting of any kind. and definitely no conscious feeling of actively being bit. The next day at work, I start to itch bad by my left shoulder blade in the middle of my back, but was unable to get a good look at work in the bathroom mirror. Later that day when I got back to the hotel and was getting ready to take a shower I look in the mirror and see a trio of red bumps that match the 4 along my neckline. At this point, tired from work and ready for a shower I still maybe think to myself ... mosquitos? The next morning I wake up and have 4 fresh bites in a trail along my left waist line and another big bug bite on my left buttcheek. all of which were definitely NOT THERE the night before. I immediately know at this point it is BED BUGS! disgusting!! I look around the bed like in videos I have seen on the internet. Investigating seems in the mattress. This hotel however has entire mattress zip covers, preventing any access to the mattress inside. I google where to look at it says they will typically hide in headboards in hotels, or in areas of a bed that get the least disturbed. I look further along the headboard and see little black flecks - the droppings! SO GROSS!!! I called Marriott Customer service just now and was told they cannot help me in anyway because my reservations was booked my employer via a third party, Expedia. Are you kidding me Marriott? SHAME ON YOU! you have lost a customer for life. I typically stay in Marriott properties approx 40-50 days a year, but no longer. I am now tasked with taking my entire suitcase to a laundry mat tomorrow and washing all of my clothing on hot to kill any bugs or eggs that may have gotten into my things. SO GROSS. AVOID THIS PROPERTY AT ALL COSTS.

Comfortable, well appointed rooms. Staff were very good. Breakfast was nice.

We got a room right on the busy highway so it was quite noisy. Pool was empty/out of use which we didn’t know until we arrived. Disappointing when you book a hotel with a pool.

Staff was nice, breakfast was decent, location to Shoreline Ampitheater was excellent.

Pool under construction, luggage cart unavailable, one access ramp closed due to painting project.

Food was horrible, institutional.

That the front desk did not give ne the area of rooms I previously had asked for.