Sonesta ES Suites Tucson

The layout and space

The staff was not welcoming. Our room felt dirty and had a smell. the drinks were room temperature and the facility had no ice especially during severe heat notice. The milk for the cereal and yogurt was served warm.

The room was very old, sink was cracked, place was dirty and smelled of smoke. Didn't have any bedding for the couch pull out, very uncomfortable for.our 14 year old. Only 2 sets of dishes when there was 3 of us. We were put in the back lot with broken down cars, travel trailer, and tons of ppl bbqing on the sidewalks by their cars late in the evenings. The upstairs live in guest was up stomping around all night, both nights. It was one of the worst stays weve ever stayed at. We had to park our car by the front desk area due to being worried it would have been broken into by one of the guys asking us for any loose change as we walked to our room. Terrible neglect and we should have never been put in this room..

Everything!

Over all it was a good stay. Staff was very friendly.

Some of the dishes were not clean.

The property was maintained, staff was supportive, breakfast was above average., felt safe, rooms were very well maintained, we will return

We had no negative experience

Good location. Has echoes of its former property owner which makes its design good and rooms comfortable.

This hotel is “long in the tooth.” While modestly maintained (furniture worn, plumbing loose, poor mattress, vinyl furniture, slow drains everywhere) it is clean, but everything feels out of date. Rooms set aside for third-party bookings are next to the dumpsters which are emptied once per week at 6AM (ask me how I know this).

I was charged by booking and the hotel double charged me! It seems to happen a lot with your booking system! Creates more hassles!

Where is my money? You have not returned my money yet. This is starting to upset me. Are you earning interest off my money? Am I going to have to come down there and take it off of your property? Please return my money before I get f****** crazy.

The cost

The bathroom backed up , the hot tub was down , the pool was freezing, the smoke alarm was covered by a plastic bag.

Area location

Not clean and tv doesn’t work so