SureStay Studio by Best Western Pensacola

If you’re looking for something close to base this location is but to somewhere else!!! The location was ok within 30 min to any beach.. parking lot only on one side of the buildings so if you are on the back side you will walk through to the back of the property…upstairs studio great setup not handicap accessible at all…hot tub is not there it’s been filled in w concrete… I collected trash out of the pool and around it while my kids swam… plastic bottles/ blunt containers/ bottom of the pool was full of rocks children was throwing into the pool when we arrived… I thought there was a train nearby at night but no it was the very busy motel next door.. breakfast is not as advertised if your looking for a full breakfast it’s not here…not a location I would recommend staying alone or with only children.. when I pulled out our sofa bed it had previous guest sheets on it w dried pee/ and food crumbs all over we arrived very late so I just kindly asked for a new set of bedding and cleaned up the mess myself so we could all get to sleep… we was gone all day the 2nd and when we came back our keys didn’t work so I had to get a new set which I thought was odd and on the night before we left as I was packing my car I noticed laying in front of the vehicle next to mine a lighter/ needle/ and a bottle of what one could only assume was drugs inside I reported it to the worker he came out looked at it I suggested he not touch it rather get something to clean it up w… he seemed very confused and went back in and came back out within the hr w a broom / dust pan to get it… the price was high to me but I just needed somewhere for a short stay I stay w best western often but will not stay at this location again… the workers very nice I’d like add!

The rooms were very clean and the pool was also.

The limited breakfast

My husband was staying at the property since December working in the area. I would visit normally on weekends, I would extend his room or pay at the desk depending on what was convenient. While they are not the cleanest it was fine since he was there for work. Over the weekend I wasn’t going to be there until Sunday so I paid through Expedia how I have several times, and extended his stay, contacted the front desk to let them know I would be there by 12:30 to sign him in but the room was PAID for the week. By the time I arrived they removed his belongings stole medication and a pot, perfume and money. The front desk manager screamed at me and refused to give me our deposit back until I called the police and my husband. Between the shady activity and aggressive manager dont stay here! They are nasty and have zero customer service! Not safe for women alone!

I loved everything about it the only down side was probably cleanliness, definitely needed a deep clean