SureStay Studio by Best Western Pensacola

It was clean and quiet

It’s kinda hard to get to have to wind around some roads I ended up in a parking lot in front of the place had to figure out how to get there but that was on the app giving me directions lol I also wish you got two towels per adult instead of one

I like that the room had 3 beds

The tub was clogged, the water pressure in the shower was awful, the sheets were ripped and the fridge didn't work which sucked because we had medicine that needed refrigerated.

Would recommend to anyone! The housekeepers keep it soooo clean! From the rooms to the lobby and even the grounds stay clean! The maintenance is top notch, anything needs replacing or fixed and he’s on it within minutes! The owner is so friendly to anyone he sees it’s so nice to see his smiling face! I’ve got autism and everyone is just so nice and non judgmental! 10/10 recommend

I've enjoyed my stay so much! Highly recommend to anyone. It's so clean and everyone is extra friendly, I especially love the owner/ manager he is so friendly and goes above and beyond to help any guest. The night auditor is super friendly and so is the front desk girl. The housekeepers keep it so clean and sparkly!

Frühstück war dürftig

Gasgrill im Aussenbereich, Ausstattung Wohnraum war super.

We booked a room listed as “family-friendly” for 3 people and were welcomed with exactly 2 of everything—2 forks (no spoons!), 2 tiny bowls, 2 chairs, 2 cups, 2 hopes, 2 dreams. Honestly, it felt like we were intruding on a romantic getaway meant for a minimalist couple with small appetites. The couch was a sad, battered relic of better times—and that was all before we discovered The Stain. Yes, that kind of stain. Let’s just say we bonded as a family over our shared horror. There was no hand soap. Anywhere. We were just raw-dogging germs all weekend. The listing also said paper towels would be provided. Adorable. Not only were there no paper towels, but when we asked, they casually informed us they “don’t provide those anymore.” A corner of the bed had been chewed—and we are praying to every deity that it was by a pet. Judging by the 2 pieces of mysterious kibble in the freezer, we wouldn’t be surprised if it still lives there. The kitchen provided us with dirty pans, and utensils that had clearly been used. Even the floor was specifically, a gritty, sandy, unclean one. The bathroom door wouldn’t even latch. And the complimentary breakfast? Was… not. Now, for the grand finale: on the last night, our toilet decided to re-enact Old Faithful. It gurgled, clogged, and completely surrendered. When we notified the front desk, we were handed a plunger that was so dysfunctional it probably belongs in a modern art exhibit. The toilet won. We accepted defeat. And just to seal this unforgettable experience, the comforter had blood on it. That’s not a typo.

I like that it is set up like apartments. It was very well lit and felt secure. The room was a great size. I liked the setting area by the pool.

I did not like that the hot tub was out of service. I did not like that it did not have adequate cooking and dining ware.

Staff seemed bothered about everything and dirty

Location, size and price

Sheets had dog prints on them, furniture was very worn, no coffee pot in the kitchen and the breakfast was terrible, only cereal and yogurt