Homewood Suites by Hilton Kansas City Airport

Enough cannot be said about the exceptional services I received at the Hilton Homewood Suites Kansas City Airport. This location is truly honoring the Hilton Worldwide International Values & Mission. Conrad Hilton would be proud! The entire facility was immaculate, and the customer service 2nd to none. I had the pleasure to be welcomed & assisted by Thomas. He is a very dedicated, loyal, and intent on ensuring that the guest is highly satisfied, & the room is beyond the standards. Thomas personally visits each room prior to guest's arrivals. Each Team-Member is equally exceptional! I would certainly return for another stay. I felt very valued, appreciated, and cared for. The grieving of my son has been lightened because of these caring, sincere, and genuine team-members I interacted with: The Shuttle Driver Thomas - Front Desk / Manager Front Desk: Holly / Kara / Jimmy Breakfast Staff Housekeeping Staff

Proximity to airport. Size of room

Certain guests (adults and children) came to breakfast with their pyjamas on. Dining area small. Outdoor balcony off room was scruffy, only 1 seat for 2 of us.

Very clean, staff was great!

Had a baseball team of teenager boys staying in the room above us. They made lots of noise until about 3am. They were also playing in the hallways and elevators.

I am normally a Drury fan but gave this hotel a chance based on it's location in relation to an event I was attending. There is a Drury not too much further and I will drive the extra distance next time. The hotel was probably very nice at one time, has a nice courtyard and my kids enjoyed the basketball court. The hotel itself is lacking in cleanliness and general upkeep. There were dead bugs on the lobby floor that seemed to remain ang grow in number throughout stay. The kitchen is advertised as full but does not have an oven, and the "stove" is basically a hotplate, so if you plan to cook, keep that in mind if you plan to cook. The dishwasher is not anchored and falls out when loading/unloading. The mattress on the pullout couch was badly stained/molded, so I was down a bed that I counted on using. The hotel staff were overall friendly. I did have a few issues that I was not happy with-- I was told, not asked, at check in that housekeeping would be suspended and we could request towels as needed. I had to make multiple trips to the desk for towels, toiletries, etc. My biggest problem was the toilet which was leaking from underneath and had obviously been caulked multiple times. I did not notice until the after cooking dinner and when I requested to be moved was told that we could not move because we had used the room and it could not be resold. When I pointed out that a room with sewage seeping from under the toilet should not be sold, I was told there was one room available with no air conditioning. Neither option was appeasing, so we stayed in the room, they did come work on the toilet the next day. By this time I felt the room should have been cleaned due to who knows what being tracked everywhere. Though to be fair, the carpet was stained and the floors did not appear to have been swept/mopped well, so it would have likely been shoes on the whole stay either way. I did complain to management and they offered points, but I have never experienced cleanliness issues at Drury and plan to resume staying with them as usual.

Convince.

Unclean inside and outside tried to slam me for early check in ($50) but after seeing it the guest sitting in the lobby No way I would ever stay there I went over to the Embassy suites and had a wonderful experience I canceled my appointment with them

Front desk worked hard to make a good experience for our stay. Had two maintenance issues and they were extremely quick and efficient at solving the issues.

Very nice for what we needed! I really liked the breakfast buffet and the snacks around happy hour!

The day was OK. Check-in was really easy and the staff was very nice. It could’ve been a lot cleaner.