DoubleTree by Hilton Atlanta Windy Hill Ballpark

Professional

The best thing about this property is the staff. They were very kind and friendly, as well as very helpful. I connected with about 5 staff and only 1 did not fit this description. The front lobby area is beautiful and modern. However, the pools left much to be desired. The outdoor pool was open but the water was very cloudy. The indoor pool was under construction and looked rough. There was also a hot tub that looked dated. The rooms were clean and nice. However, lighting was terrible. Also, there were several areas that were patched up, making the room look rundown. The most frustrating part is I repeatedly tried to work with Expedia and the property to check out early and get a credit for the night I wasn’t staying. However, I had to go through several hoops and didn’t get that issue resolved. That was very frustrating. The property has great easy, free parking. It’s also close to several shops and restaurants. Target, Starbucks and Chipotle are walking distance, along with some other local restaurants. Overall it was a nice property. I give it 3 stars due to the condition with patched up stuff.

One elevator was not working and the doors of "working" elevator would not open all the way and was very slow. Long lines of people waiting to use the 1 "working" elevator . indoor pool was empty. outdoor pool was dirty, water was hazy and looked like it had not been cleaned for some time.

Elevators were slow or didn’t work for the entire stay. I had to take the steps. The ac didn’t work on day one and went out again on day 3.

Shampoo, conditioner, and body soap were not fully filled up when checking into the room. There was no towel on the shelve in the pool area, so I asked the front staff for some pool towel, but they just told me to wait until the other staff who takes care of preparing towels to show up. It was already pool open hour and they should have been ready for it. Also, indoor pool was broken, that was disappointing.

The staff are great; responsive, polite, accommodating. The staff are the best part of this place and deserve a raise. The room was okay. Some outlets were missing covers, the window latch didn’t fit one of the sliding doors, and the bed had a tear in the fitted sheet.

The hotel was close to the ballpark in Georgia

The room was fine, carpet and curtains needed to be cleaned. Pillows were very comfy.

People are nice, rooms are dated , showers moldy and smells like an old casino you used to be able to smoke in. Good location to walk to restaurants and game. Weird buzzing/vibration in the room. Stayed at Marriott across highway previous night and it was dated but smelled better.

I’ve stayed at this property several times and have always had a great experience however, It does seem like the housekeeping team could use more team members. They work very hard and are wonderful but need more people.