Hilton St. Louis Airport

Nothing exciting, no options for food except restaurant on site. Need car to eat elsewhere. I want to recognize Rowanda from housekeeping who was able to get me a functional coffee machine the last day. There are other hotels nearby to consider next time.

The low rating is due to avoidable inefficiencies. We were exhausted and just wanted to check in and rest before our drive the next day. 1. Requested room without bathtub to climb over to shower. Were told there were only 2 rooms without bathtubs. Got key, went to 7th floor room in tower. Key didn’t work, hall didn’t have air conditioning and husband took long walk to front desk for new key while I sweated in the hall with luggage carrier. 2. New key opened the door to a surprised and not happy couple that we barged in on them with our luggage rack. 3. Husband took long walk back to front desk while I waited in the hot hallway with luggage rack. 4. New room didn’t have electricity near bed. Used flashlight on phone to find number to call for maintenance to get electricity for cpap and to charge devices. 5. Back to front desk. Maintenance fixed situation. 6. Tried to park car but ticket to get in lot didn’t work. Too angry to go back to front desk. 7. The reason there was no electricity by bed was that lamp didn’t turn off. Called maintenance but cancelled because we were so angry about our stay. Unscrewed the lightbulb . This hotel has many strong points if only we had a normal check in and no bathtub to climb in. Worst hotel experience.

Staff was less than friendly.

Everything. Stufff, food, service.

verybad hilton

The pool was broken and had to be maintenance

Convenient stay by the airport, but very basic for a Hilton property. 24 hour free airport shuttle is why I booked.

Had to get a different room a.c. did not work