Sheraton Detroit Novi

This started out great, with fantastic service and wonderful staff to interact with. Then the Problems started when the Power Grid failed. And then they couldn't repair things. Elevators were out the entire time, a problem for disabled veterans. Internet stayed down. And most of the facilities were down...including Air Conditioning during a Humid heat wave. Very disappointing, and led to us cancelling a longer stay.

Everyone was super accomodating and staff was nice and respectable!

Nothing I didn't like!

Everything

The bed wasn't too comfortable.

The space is really nice, the staff were great and doing what they could do. The rooms were fairly clean and everything was very welcoming when we arrived.

We were here for an event and there were a lot of things that went wrong. Some of which were in control of the hotel but most weren't. It started by me booking a double room with two beds and getting a king size bed with a pull out. This wasn't a big deal however everything after that kinda spiraled to make the trip not so great. The big thing is the power went out for 5+ hours our 2nd night and it was really hard to sleep in our hot room. Someone that was part of the event but not part of my group had to sleep on the couch in the lobby due to mobility issues because they couldn't reach their room on a higher level due to the elevator being out. It's sad that he wasn't able to be accommodated in a better manner. There were no offers of any refund, apologies, or extra accommodations that we had to endure this happening when I checked out. The room holding us for the event was incredibly hot and humid and it was fairly clear the AC wasn't able to handle that many humans in one space. Being tired, hot, and cranky made the event not fun and I don't think I would attend another at this location. On top of this I carpooled with 3 others and the 4 of us had 3 rooms and each of us got charged a parking fee when we only had one car.