Hilton Albany

The hotel was across the street from the wedding venue which was very convenient.

The staff were not friendly, at times rude, they seemed tired and unhappy. Our room was dirty, the curtains, walls and carpet were stained, no microwave, tub was breaking down. Our room was in the third floor above the kitchen and at there there were intense food smells, the beds were clean but small. No clock. No microwave.

This is one of the worst hotel experiences I have ever had. Stayed here for two nights for an event at the Albany Center. Let's start with the pros, the reason it gets 2 stars instead of 1. - The room was spacious, the bedding fine, the blackout curtains were dark - Location was nearby to where I needed to be Now, what was wrong? - Friday night a rodent of some kind was scurrying around the floor. Never did see where it went. Perhaps IN the bed because the underside of the mattress was all torn up. - My door lock would flash green and not open most of the time, usually took 4-5 efforts. - The doors that connect rooms were paper thin. I could hear every word the people in the next room were saying. - Fridge was very noisy, at least it somewhat drowned out the neighbors? - Restaurant closed early, room service wasn't available, and if you called the number provided to do pickup instead, you got an error tone. - Room had a bathtub, but the mechanism to switch from shower->bath was broken. - I am not a tall person and the shower head was still at eye height for me - Cracked paint/plaster, pealing wallpaper, overall just disrepair. - Concierge breakfast on the 13th floor was gone unreasonably .early. 9:45 on a Sunday morning and it was closed/dark/locked - On and off throughout Friday afternoon the fire alarm light would flash for 30 seconds then stop for a minute, then start again. No actual alarm, just strobes. Do yourself a favor and find another hotel in Albany.

Lage sehr zentral. TV im ersten Zimmer funktionierte nicht, wir konnten problemlos ein neues kriegen.

Sauberkeit lässt zu wünschen übrig. Teppiche sind sehr dreckig und das Bad war auch sehr schmuddelig.

I stayed at the Hilton Albany in July 2025 for two nights while taking the New York Bar Exam, and it was one of the most stressful and disappointing hotel experiences I’ve ever had. Before my arrival, I noted through Booking.com that I am allergic to dust and feathers, but there was no acknowledgement or preparation made for this. Upon entering my room, I was shocked... the space was extremely dusty, the ceiling paint peeling off (see pictures), and there were dead insects on the window ledge. Within minutes, the manager, Kyle, came to inspect the room. After seeing the state of it, he admitted that the hotel was fully booked due to the Bar Exam and that it was unlikely he could find an alternative room. He left to check but returned saying no rooms or cleaners were available. He kindly offered to clean the room himself, but I declined, as this was clearly not a sustainable solution. The next morning, which was my first day of the Bar Exam, I tried to make tea before leaving, only to find an insect in my cup and another inside the coffee machine. The machine itself was broken, and while trying to pour hot water, I burned my hand. You can imagine how “fun” it was to handwrite six hours of the exam with a burn. After the exam, I spoke with another manager, Owen Simms. He explained that half the hotel was under renovation, which might explain the poor condition of my room. He offered me a free meal at the restaurant, but I declined, as I no longer trusted the cleanliness. Owen also told me that if I hadn’t booked through Booking.com, he would have processed a refund immediately, and suggested I raise a claim through them, which I did. However, Hilton never responded to Booking.com’s requests to confirm the refund. Despite multiple follow-ups with both Hilton and Booking.com, I never received a response and eventually gave up. Overall, this was an extremely unpleasant experience, especially given the importance of the occasion! The hotel was unclean, poorly managed, and unresponsive even after repeated attempts to resolve the issue. I would not recommend this property to anyone! Especially not to those sitting the NY Bar Exam who need a clean, quiet, and stress-free environment. Forgot to say that towels were extremely dirty - see pictures!

This is a typical downtown Hilton hotel of the era it was constructed. Nice views and convenient location. While we appreciated having our room upgraded to a suite, the thermostat in the living room area did not work and the room was too hot to occupy leaving us with just the bedroom area. Nevertheless, it was a worthwhile stay for the one night layover we needed.

We stayed here for a weekend to attend a local wedding and we appreciated the convenient location, friendly staff, comfortable bed, and beautiful city views. Unfortunately the hotel is older and showing signs of deferred maintenance, specifically the heating system. Despite numerous efforts on our part to get the heating working, our room had no heat for our entire weekend stay and did get quite chilly. Hotel staff tried and failed on 2 occasions to fix it and were not able to give us another room because they were at capacity.

The hotel staff was attentive and charming. The two women who are twins are incredible. They handled the front desk beautifully, and treated difficult customers with respect & consideration.

A more efficient coffee service would benefit everyone. Consider the example of the Graduate chain of Hiltons. Cleaner, greener & cheaper.

Rooms were clean, Starbucks in the hotel was very dirty

The Starbucks was dirty