Holiday Inn Express Cloverdale - Greencastle by IHG

Good breakfast Convenient location

Driveway not plowed after severe storm. Room temperature freezing when we checked in. Room finishes very old. TV not working properly. Micro wave was not working. Stale smells.

I have to say, I am shocked to see anything less than a 5 star here. Luke, who is the guest service specialist and I did not catch the other 2 male workers names are absolutely fantastic. We are stuck here in the Jan. 26th snowmeggedon...these team members are absolutely welcoming and completely understanding of the weather circumstances. I would stay here, over and over, simply due to their abilities to think thru issues and use common sense!!!

Overall great experience! Breakfast was the highlight of the stay! Great variety of hot, delicious food. Sherry and Travis were very accommodating and friendly! Will stay here again when in town.

Location

Cleaner—no dead bugs in the bathroom—

Loved the breakfast, lots of variety, and tasted great

Well when it came time to pay for the room the girl took off way to much off my debit card. When we finally got that taken care of the next morning they took off additional money. When I asked the staff why more was taken off, no one could tell me any thing they said they didn't do it So I asked then to release the hold of of it so I can get my money off hold they said they couldn't help me however they helped me with same issue day before Been a month and still waiting for it to be released or taken off hold Any suggestions

I liked the convenience of the hotel to where I was going.the staff was very friendly. I would stay again but would definitely want a room further from the front of desk.

We were in a handicap room that we did not need. However, the seat over the tub had not been lowered and cleaned behind in some time and that was very visible even without lowering. I had to clean before I could shower to keep the yuk from running into the tub.. It was pretty nasty. Our curtains would not close completely, which doesn't matter, but we were on the first floor, so I pinned them together with a coat hanger. Our room was the first room on the right directly between the office and the workout center, so it was pretty noisy all night, then chairs from the breakfast area scrubbing across the floor prevented sleeping in.

Breakfast was good and the location was also good.

Great breakfast, and they have all Dove products in bathrooms.

Pillows